Amber Espino
Richmond,TX
Work Preference
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency. Offering strong organizational skills and keen eye for detail, eager to learn and grow within escrow sector. Brings ability to quickly grasp escrow processes and perform data entry and document management tasks with precision. Ready to use and develop administrative and organizational skills in a receptionist or secretary role, or retrain for an escrow assistant role. I am also more interested in the data entry and administrative side of an office, but am comfortable and familiar in those other environments as well. I am also aware that there are gaps in my employment and I would be happy to explain those upon initial communication of requested
Overview
9
9
years of professional experience
Work History
Sales Associate
Smoke Heaven
Richmond, TX
08.2025 - 01.2026
- Assisted customers with product selection and provided information on features and benefits.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Maintained cleanliness and organization of sales floor to enhance customer shopping experience.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Engaged with customers to build rapport, enhancing loyalty through exceptional service.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Trained new associates on company policies, procedures, and point-of-sale systems for smooth operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Product Demonstrator
Club Demonstration Services at Costco
Richmond, TX
11.2024 - 08.2025
- Explained product features and benefits to effectively connect with customers and address their needs.
- Executed setup and breakdown of demonstration stations, ensuring uninterrupted operations during demonstrations.
- Reviewed customer feedback to inform product adjustments and bolster marketing initiatives.
- Spearheaded initiatives with team members to optimize the clarity and effectiveness of demonstrations.
- Educated customers on proper product usage, increasing consumer confidence and satisfaction.
- Adjusted presentation strategies in response to customer interactions, ensuring relevant and engaging content delivery.
- Managed maintenance of demonstration area, fostering an inviting atmosphere for shoppers.
- Configured and inspected product displays to maintain an attractive and organized sales area.
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Distributed a variety of marketing resources, such as coupons and informational brochures, to encourage product purchases and increase brand awareness.
- Developed scripts for various scenarios based on customer demographics or interests so as always delivered engaging presentation experiences regardless of context.
- Effectively communicated feedback from customers to management teams for continuous improvement in both products and demonstrations themselves.
- Facilitated positive customer interactions by warmly greeting individuals and effectively resolving their questions.
- Increased sales by effectively communicating product benefits.
- Handled both new customers and regular/repeat customers with the same respect level, and warmly engage with regulars to build exciting relations ships.
Escrow Assistant and Receptionist
Great American Title
Cypress, TX
05.2017 - 02.2021
- Entered data into escrow software systems for accurate record-keeping and transaction tracking.
- Coordinated communication between clients, agents, and lenders to facilitate smooth transactions.
- Assisted in the preparation of settlement statements to provide clear financial summaries for clients.
- Maintained a high level of confidentiality while managing sensitive client information throughout transactions.
- Supported senior staff in resolving issues that arose during the escrow process, ensuring timely solutions.
- Obtained documents such as proof of insurance and HOA statements.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Maintained open communication with lenders, brokers and borrowers.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
- Scheduled signings and gathered required paperwork.
- Input transfer data into system and manually updated accounting and certificate records.
- Processed and verified all new account applications and documents.
- Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
- Managed front desk operations, greeting visitors and directing them to appropriate personnel.
- Answered multi-line phone system, providing information and handling inquiries efficiently.
- Processed incoming and outgoing mail, maintaining organized records for efficient workflow.
- Assisted in maintaining office supplies inventory, coordinating reorders to prevent shortages.
- Implemented filing system improvements, enhancing document retrieval efficiency and accuracy.
- Provided administrative support for various projects, improving overall office productivity through effective task management.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Mangaged Dozens of phone calls, phone calls, and in office visits in an efficiant and warm attitude.
- Prepared and organized escrow documents to ensure timely processing and compliance with regulations.
Education
No Degree - Interior Architecture
Art Institute of Houston
Houston, TX05.2014
High School Diploma -
Katy Highschool
Katy, TX06.2011
Some College (No Degree) - Medical Billing And Coding
Remington College
Houston, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Money handling
- Client service
- Store opening and closing
- Customer needs assessment
- Sales goals attainment
- Dining area maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Smoke Heaven
08.2025 - 01.2026
Product Demonstrator
Club Demonstration Services at Costco
11.2024 - 08.2025
Escrow Assistant and Receptionist
Great American Title
05.2017 - 02.2021
No Degree - Interior Architecture
Art Institute of Houston
High School Diploma -
Katy Highschool
Some College (No Degree) - Medical Billing And Coding
Remington College