Amber Franklin
La Plata,MD
Summary
Developed skills in a fast-paced hospitality environment, including exceptional guest relations and efficient team coordination. Transitioning into a new field with a strong foundation in managing high-pressure situations and providing top-notch service. Seeking to leverage these transferable skills to make a meaningful impact in different professional settings.
Overview
3
3
years of professional experience
Work History
Head Hostess
Applebee's Grill + Bar
10.2022 - 08.2025
- Greeted and seated guests to create welcoming atmosphere.
- Communicated wait times effectively to ensure guest satisfaction.
- Assisted with any explanations, enhancing guest dining experiences.
- Trained new host staff on front-of-house procedures and service standards.
- Monitored dining area for cleanliness and readiness for incoming guests.
Education
High School Diploma -
La Plata High School
La Plata, MD05-2025
Skills
- Guest service
- Exceptional communication
- Service prioritization
- Effective customer upselling
- Phone etiquette
Timeline
Head Hostess
Applebee's Grill + Bar
10.2022 - 08.2025
High School Diploma -
La Plata High School
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