Amber Garcia
Mustang,Oklahoma
Summary
Proactive leader with strengths in guiding teams and nurturing client relationships. Known for exhibiting confidence, collaboration and professionalism. Expert at customer retention and problem-solving.
Overview
25
25
years of professional experience
Work History
Regional Service Manager
LPM Forklift Sales & Service, Inc.
08.2019 - Current
- Established and maintained relationships with regional customers.
- Developed and enforced regional service policies and procedures.
- Directed and managed team of 15-20 service technicians in regional capacity.
- Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
Service/Rental Manager
LPM Forklift Sales & Service, Inc
07.2017 - 07.2019
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Implemented preventative maintenance programs to proactively address potential issues before they escalated into costly repairs.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
Service/Rental Coordinator
LPM Forklift Sales & Service, Inc
07.2002 - 06.2017
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
- Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
- Coordinated logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
- Collaborated with sales team to identify upselling opportunities, increasing company revenue through strategic promotions.
- Assisted customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
Accounts Receivable Clerk
LPM Forklift Sales & Service, Inc
10.1999 - 06.2002
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
High School Diploma -
Yukon High School
Yukon, Ok 05.1999
Skills
- Operations Management
- Scheduling Coordination
- Service Delivery Optimization
- Sales Support
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
Timeline
Regional Service Manager
LPM Forklift Sales & Service, Inc.
08.2019 - Current
Service/Rental Manager
LPM Forklift Sales & Service, Inc
07.2017 - 07.2019
Service/Rental Coordinator
LPM Forklift Sales & Service, Inc
07.2002 - 06.2017
Accounts Receivable Clerk
LPM Forklift Sales & Service, Inc
10.1999 - 06.2002
High School Diploma -
Yukon High School