Amber Gautreaux

• Job duties were but were not limited to answering phones, creating work orders, and dispatching (30) technicians from Baton Rouge and Sulphur to job sites
• Ordering parts for technicians
• Work with vendors on part order delivery times
• Issue purchase orders to vendors and technicians
• Invoicing work orders for the Industrial Division (Industrial Chiller, HVAC, Plumbing and Commercial Plumbing)
• Schedule Alliance site specific classes for technicians and keep their site-specific training current
• Schedule new hires for DISA Testing for Industrial jobs.\ Order uniforms for new hires and make changes, as necessary
• Monitor accounts receivable on all invoices issued for the Industrial HVAC, Chiller, Plumbing and commercial plumbing accounts
• Set up work orders after hours on weekends and assign technician’s trips as needed
• Review the technician's time daily to make sure it is correct before the technician sends time for approval
• Assist technician with computer issues and login issues as well as phone issues.
• Provided labor resources to support engineers and technicians for large and small projects.
• Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
• Followed up with technicians and managers to receive and communicate status updates.
• Confirmed completed or closed work order by reviewing notes and following up on pending items.
• Worked with technicians to complete paperwork within designated time.
• Toggled between multiple systems and databases to look up information and update records.
• Obtained purchase order information to invoice work orders.
• Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
• Coordinated and led technical scope development sessions to validate business and requirements.
• Filled out work orders, repair logs and maintenance plans to document work completed.
• Allocated material and labor resources to promote on-time and under-budget project completion.
• Communicated with distributors to acquire necessary equipment for projects.

• Services Job duties were but not limited to keeping a best security standard by overseeing the work of up to seventy on-site security staff (at ten locations)
• Monitored security team performance and supplied constructive feedback and developed corrective action plans
• Streamlined timesheet, payroll, mail service processes to help cut down on cost to the company
• Increased efficiency and quality of security service delivery by analyzing and correcting daily operations issues
• Utilized resources by assessing security needs and coordinating a workforce to meet security coverage demand per site/facility
• Devised an emergency contingency plan for diverse emergencies, such as an “Active Shooter” situation
• Issued requisitions as needed
• Also, supported and managed four camera systems (over five hundred cameras), two access control systems (over one hundred access control readers), Time & Attendance System (which included seventy-one time and attendance time clocks to manage and support.) Which also included ATS barcode, proximity clocks and a heavy duty ATS clock for a nuclear site.
• Secured personnel and premises by inspecting buildings and patrolling property.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Monitored premises and recorded activity in daily officer reports.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Reported safety hazards for remediation response.
• Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
• Monitored access control systems and key code records for suspicious activities.
• Monitored and authorized entrance and departure of employees, visitors and other persons.
• Worked closely with local law enforcement to coordinate security operations and investigations.
• Managed staff schedules for shifts and events to minimize overtime costs.
• Recommended equipment and services to improve facility and network security.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Skilled at working independently and collaboratively in a team environment.
• Applied effective time management techniques to meet tight deadlines.
• Learned and adapted quickly to new technology and software applications.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Job duties consisted of testing issues reported by end-users and diagnosing root causes and solutions, recording findings in JD Edwards/E1 (Oracle)
• Aided in supporting user logins, passwords, and access within established security guidelines
• Devised or modified procedures to solve business problems considering computer systems capabilities and desired results
• Troubleshoot iQuest (Time & Attendance) program and system malfunctions to restore normal functioning
• Improved usability with iQuest incorporation of useful application packages and features
• Evaluated, supported, and checked computer programs and systems, including coordinating installation of computer programs and systems
• Supported users with technical troubleshooting and software updates.
• Troubleshot and resolved problems with programs and systems.
• Coordinated installation of updated computer programs and systems.
• Expanded systems with new features and structural components.
• Gathered, outlined and reviewed business requirements.
• Contributed to successful field deployment of business systems improvements.
• Trained staff and users to work with computer systems and programs.
• Troubleshot program and system malfunctions to restore normal functioning.
• Tested, maintained and monitored computer programs and systems.
• Used computer in analysis and solution of business problems.
• Delivered services to customer locations within specific timeframes.
• Resolved problems, improved operations and provided exceptional service.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed and maintained courteous and effective working relationships.

• Job duties consisted of going from job site to job site and train new Timekeepers how to key time in the JD Edwards Oracle system properly
• Held classes monthly to train Timekeepers, along with daily support to aid Timekeepers with time entry, reports, and overtime generator questions
• Created reports for Timekeepers to run to balance their time entry to send to payroll
• Set up automatic overtime generators for the Timekeepers to run for the system to automatically calculate any overtime automatically for the Timekeeper
• Timekeeper (Turner Professional Services)
• Job duties consisted of keying in time Keyed in time entry ninety clients, about 1500 employees from Monday – Wednesday. (At this time Turner had a payroll service and these are the employees I would key time for.) Would also do the billing for the clients and send their invoice with their payroll checks weekly.
• Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
• Calculated accurate wages, including overtime, salary increases and bonuses.
• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
• Voided checks and issued stop payment orders to correct payroll discrepancies.
• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.

Job duties consisted of keying in time Keyed in time entry ninety clients, about 1500 employees from Monday – Wednesday. (At this time Turner had a payroll service and these are the employees I would key time for.) Would also do the billing for the clients and send their invoice with their payroll checks weekly.

• Job duties were but not limited to greeting customers, answering phones, obtaining payments from clients, full charge bookkeeper, including accounts payable and receivable, payroll, G/L, W-2’s, filing, buying, and issued purchase orders as needed.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Administered payroll and maintained proper documentation of employee personnel.
• Managed, scheduled and coordinated office functions and activities for employees.
• Coded and entered daily invoices with in-house accounting software.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

• Job duties were but not limited to greeting customers, answering phone calls, scheduling appointments for the sales personnel
• Filing, sending time into the corporate office for employees, going over house plans with customers and helping customers decide which type of windows the customers wanted
• Aided the salespeople in quoting jobs.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Set up and activated customer accounts.
• Made outbound calls to obtain account information.

• Job duties were but were not limited to answering phones, dispatching technicians to job sites or residences
• Creating work orders, pricing out jobs, helping the bookkeeper with accounting duties
• Logging equipment that came in and assigning it to the proper site and/or location
• Collaborated with general contractors and or subcontractors on new installations
• Submitting time to the bookkeeper for the service technicians and making sure their time is correct.
• Created paper work orders and assigned to correct dispatch boards for technicians or subcontractors.
• Worked closely with lead technicians to handle scheduling, follow ups and recalls.
• Issued purchase orders authorization to perform services and maintained accurate records.
• Contacted technicians in afternoon to find out status for following morning and prepared start sheet.
• Dispatched drivers to meet daily delivery needs for company customers.
• Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
• Addressed questions, problems or requests for service or equipment.
• Received or prepared work orders.
• Relayed work orders, messages or information using telephones or two-way radios.
• Ordered supplies or equipment to issue to personnel.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Provided clerical support to company employees by copying, faxing, and filing documents.