Summary
Overview
Work History
Education
Skills
Work Availability

Amber Gautreaux

Denham Springs,LA
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Skilled Business Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

31
31
years of professional experience

Work History

Industrial Services Coordinator

Gallo Mechanical Services, LLC
08.2021 - 05.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times and provided customer support.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for services and dispatched technicians accordingly.
  • Closely monitored dispatch board daily and prioritize service calls.
  • Coordinated technician schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Dispatch 30 technicians daily.
  • Samsara GPS monitoring and tracking of 25 fleet vehicles.
  • Scheduling technicians Alliance site specific classes and monthly safety meetings.
  • Placing parts orders for technicians and working with vendors on part order delivery times.
  • Issuing purchase orders to vendors and technicians.
  • Scheduling technicians for Alliance site specific classes for technicians and keep their site-specific training current. And monthly safety meetings
  • Schedule new hires for DISA Testing for Industrial jobs.
  • Order uniforms for new hires and make changes, as necessary.
  • Monitor accounts receivable on all invoices issued for the Industrial HVAC, Chiller, Plumbing and commercial plumbing accounts.
  • Review technician's time daily to make sure it is correct before the technician sends time for approval.
  • Assist technicians with computer issues and login issues as well as phone issues, along with anything else they might need to do their job efficiently.

Manager of Corporate Security and Mail Services

Turner Industries Group, LLC
02.1998 - 02.2021
  • Maintained a security team of seventy's productivity and quality of service across ten different facility locations.
  • Supported and managed four camera systems (over five hundred cameras), two access control systems (over one hundred access control readers), Time & Attendance System (which included seventy-one time and attendance time clocks to manage and support.) Which also included ATS barcode, proximity clocks and a heavy duty ATS clock for a nuclear site.
  • Monitored video surveillance feed and system alerts for suspicious activity.
  • Updated the main office with new video surveillance systems and cut the cameras down from 60 to 19, which covered the building more efficiently.
  • Monitored security team performance and supplied constructive feedback and developed corrective action plans.
  • Increased efficiency and quality of security service delivery by analyzing and correcting daily operations issues.
  • Streamlined timesheet, payroll, mail service processes to help cut down on cost to the company.
  • Utilized resources by assessing security needs and coordinating a workforce to meet security coverage demand per site/facility.
  • Devised an emergency contingency plan for diverse emergencies, such as an“Active Shooter” situation.



IT Business Systems Analyst

Turner Industries Group, LLC
02.1998 - 02.2021
  • Trained business personnel in use of systems.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Gathered, reviewed and reported on findings.
  • Collected, defined and analyzed business requirements.
  • Helped deploy system enhancements to improve field operations.
  • Improved JDE Edwards/E1 system by adding new features to assist field personnel to be more efficient in cost reporting and entering in time for employees.
  • Tested issues reported by end-users and diagnosing root causes and solutions, recording findings in JD Edwards/E1 (Oracle).
  • Helped deploy system enhancements to improve field operations
  • Aided in supporting user logins, passwords, and access within established security guidelines.
  • Identified needed business improvements and determined appropriate systems required to implement solutions
  • Devised or modified procedures to solve business problems considering computer systems capabilities and desired results.
  • Aided timekeepers with iQuest (Time & Attendance) program and system malfunctions to restore normal functioning.
  • Improved usability with iQuest incorporation of useful application packages and features.
  • Evaluated, supported, and checked computer programs and systems, including coordinating installation of computer programs and systems.
  • Supported end users with technical troubleshooting and software updates.

Timekeeper Trainer

Turner Industries Group, LLC
  • Traveled job site to job site and train new Timekeepers how to key time into JD Edwards Oracle system properly.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Researched and resolved time discrepancies.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Traveled job site to job site and train new Timekeepers how to key time into JD Edwards Oracle system properly.
  • Held classes monthly to train Timekeepers.
  • Supported 100 Timekeepers daily support to aid with time entry, reports, and overtime generator questions.
  • Created reports for Timekeepers to run to balance their time entry to send to payroll.
  • Set up automatic overtime generators to calculate overtime automatically.

Timekeeper (Turner Professional Services)

Turner Industries Group, LLC
02.1998 - 02.2021
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Entered and verified time entry records for ninety clients and 1,500 employees.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Researched and resolved time discrepancies.
  • Invoiced each client weekly for payroll that was processed.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Passionate about learning and committed to continual improvement.

Administrative Assistant/Office Manager

Firmin Construction
12.1995 - 01.1998
  • Worked independently in fast-paced environment while meeting productivity and quality expectations of the company.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Input high volume of monthly invoices with consistent accuracy.
  • Managed accounts payable and receivables.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Reviewed time records for fifteen employees to verify accuracy of information.
  • Maintained and processed invoices, deposits and money logs.
  • Managed/entered payroll data entry and processing fifteen employees to comply with predetermined company guidelines.
  • Prepared reports for upper management detailing key financial metrics.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with company protocols.
  • Issued purchase orders and maintained documentation and records of all purchasing activities to verify purchases when invoices would come in.
  • Maintained computer and physical filing systems.

Receptionist/Service Dispatcher

Alan Watts Service
06.1992 - 06.1995
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and technicians to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Ordered supplies and allocated resources to personnel based on need.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Central High School, Baton Rouge, LA
05.1992

Accounting And Finance

Louisiana Votec, Baton Rouge, LA
04.1997

Skills

  • Reading Comprehension
  • Solution Testing and Implementation
  • Data Migration
  • Software and Hardware Implementation
  • Problem-Solving
  • User Access Management
  • Work Order Generation
  • Database Maintenance/Management
  • Time and Billing
  • Schedule Work Crews
  • Dispatching Technicians
  • Microsoft Office
  • Purchasing
  • Security Procedures
  • A/P and A/R Experience
  • Problem-Solving

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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