Dynamic professional with a proven track record in small business operations and customer relations, notably at JDog Junk Removal & Hauling. Skilled in personnel management and quality assurance, I excel at enhancing customer satisfaction and streamlining processes, fostering strong relationships, and driving team performance to achieve operational excellence.
Overview
8
8
years of professional experience
Work History
Apprentice Plumber
Gallo Mechanical LLC
04.2017 - 04.2018
Assisted licensed plumbers in installation and repair of plumbing systems.
Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
Followed safety practices and procedures to reduce on-site risks.
Installed valves, hangers, supports, and flanges inside piping systems.
Motor Transport Mechanic
United States Marine Corps
04.2018 - 04.2022
Performed quality control checks after each completed service task to confirm the proper functioning of repaired components.
Streamlined shop operations by organizing tools and equipment for easy access, improving workflow efficiency.
Supported a team-oriented work environment by maintaining open communication channels with coworkers, sharing knowledge, resources, and expertise as needed.
Maintained detailed records of all performed services, enabling accurate tracking of vehicle maintenance history.
Rebuilt or replaced damaged components as necessary during repair jobs, ensuring motor transport equipment met safety and performance standards.
Participated in ongoing professional development opportunities, keeping current with industry trends and new technologies in motor transport mechanics.
Collaborated with other mechanics to troubleshoot complex issues, resulting in faster problem resolution and customer satisfaction.
Enhanced fleet performance with regular preventive maintenance tasks, minimizing downtime and reducing repair costs.
Improved vehicle reliability by conducting thorough diagnostic tests and timely repairs on motor transport equipment.
Increased team productivity through clear communication of objectives, assigning tasks based on individual skill sets.
Operated various types of diagnostic equipment proficiently to identify root causes of mechanical issues accurately in minimal time frames.
Diagnosed mechanical problems for repair or replacement.
Serviced and maintained engines by performing regular oil and filter changes.
Handled repairs, replacing broken components and inspecting engines for wear and tear.
Apprentice Plumber
Gallo Mechanical LLC
04.2022 - 04.2023
Worked under guidance of experienced professionals to learn trade best practices and techniques.
Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Enhanced practical skills by assisting experienced professionals in various tasks.
Adhered to company policies, procedures, and safety guidelines during daily work activities.
Learned wide range of simple and complex techniques from on-the-job training.
Business Owner/Operator
JDog Junk Removal & Hauling Hammond
04.2023 - Current
Oversaw end-to-end business processes to maintain proficiency and profitability.
Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
Consulted with customers to assess needs and propose optimal solutions.
Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
Trained and motivated employees to perform daily business functions.
Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
Monitored staff performance, providing final-say assessment over inquiries.
Increased overall business efficiency by streamlining operational processes and implementing new technologies.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.