Amber Gray
Tulsa,OK
Summary
Experienced customer service professional with a background in front desk reception, hospitality, and patient support. Skilled in communication, scheduling, data entry, and maintaining accurate, organized workflows in busy environments.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Ascension St. John Urgent Care
11.2025 - Current
- Answered multi-line calls, routed inquiries, and scheduled appointments according to clinic availability.
- Greeted patients, verified demographics, and completed urgent care check-in using EHR systems.
- Collected copays, processed insurance information, and explained basic registration requirements.
- Scanned identification, insurance cards, and consent forms into electronic medical records.
Server/Bartender
The Bistro At Seville
02.2023 - 09.2025
- Greeted guests promptly and guided them through menu selections with attentive service.
- Prepared mixed drinks, beer, and wine following standard recipes and presentation guidelines.
- Coordinated food and beverage delivery with kitchen staff to support smooth dining service.
- Processed orders accurately using point-of-sale system and handled payments efficiently.
Bartender
Napa Flats Wood-fired Kitchen
01.2016 - 04.2024
- Crafted cocktails, beer, and wine service with consistent accuracy during high-volume dining periods.
- Recommended food and beverage pairings aligned with wood-fired kitchen menu and guest preferences.
- Managed bar station organization, restocking, and cleanliness to support efficient service flow.
- Verified age, payment, and alcohol service compliance while maintaining professional guest interactions.
Server/Bartender
Waterfront Grill
03.2011 - 01.2016
- Maintained clean, organized bar and dining areas in compliance with sanitation standards.
- Monitored guest needs and resolved service issues quickly to support positive experiences.
- Balanced multiple tables and bar orders while maintaining speed and accuracy.
- Restocked supplies, glassware, and garnishes to keep service areas fully prepared.
Education
GED -
Will Rogers High School
Tulsa, OKSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Scheduling appointments
- Office organization
- Oral and writing communication
- Hospitality services
Timeline
Front Desk Receptionist
Ascension St. John Urgent Care
11.2025 - Current
Server/Bartender
The Bistro At Seville
02.2023 - 09.2025
Bartender
Napa Flats Wood-fired Kitchen
01.2016 - 04.2024
Server/Bartender
Waterfront Grill
03.2011 - 01.2016
GED -
Will Rogers High School