Amber Gross

Chipotle Mexican Grill

Manager
February 2024 – Present

• Lead daily restaurant operations while maintaining exceptional customer service in a high-volume environment.
• Train, coach, and onboard new employees, helping team members develop confidence and achieve performance expectations.
• Coordinate daily workflow and delegate responsibilities to maximize productivity and operational efficiency.
• Resolve customer concerns professionally while maintaining a positive guest experience.
• Ensure compliance with food safety standards, company policies, and operational procedures.
• Complete operational documentation, inventory management, and cash handling responsibilities with accuracy.

• Fostered positive relationships with clients, promoting emotional well-being and social skills.
• Collaborated with interdisciplinary teams to ensure continuity of care and service delivery.
• Monitored client progress and documented observations for ongoing assessments.
• Trained new staff on best practices for direct support and client engagement techniques.

• Coordinated daily activities for residents, ensuring adherence to care plans and routines.
• Managed staff schedules to optimize coverage and enhance service delivery.
• Developed individualized care strategies that promoted resident well-being and independence.
• Oversaw compliance with health and safety regulations, maintaining a secure living environment.
• Trained new staff on operational procedures and best practices in resident care.
• Collaborated with healthcare professionals to assess and adapt care needs effectively.
• Implemented feedback mechanisms to improve service quality and resident satisfaction.
• Improved overall house cleanliness, implementing strict cleaning schedules for staff members.

• Managed front desk operations, ensuring efficient customer check-in and appointment scheduling.
• Provided excellent customer service, addressing inquiries and resolving issues promptly.
• Maintained organized records of customer interactions and transactions for accurate follow-up.
• Coordinated communication between departments to streamline service delivery and enhance customer satisfaction.
• Utilized dealership software to manage appointments and maintain up-to-date customer information.

• Provided direct support to individuals with disabilities while maintaining safety, dignity, and individualized care.
• Coordinated with interdisciplinary teams while implementing individualized support and behavior plans.
• Documented services and managed client needs and progress updates to support continuity of care.
• Assisted in implementing individualized support plans to enhance client independence.
• Supported individuals with developmental disabilities in daily activities and personal care.
• Maintained clean, safe, and well-organized patient environment.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.