AMBER HARRIS
Waterloo
Summary
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Lifecare medical associates
Waterloo
07.2024 - Current
- Checked patients in and out for appointments and collected co-payments.
- Answered phones promptly and directed calls appropriately.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
Home Health Aide
Heritage Christian Services
01.2018 - 03.2022
- Caring for adults with mental and physical disabilities in their home
Youth Care Specialist
Hillside Children's Center
11.2012 - 03.2019
- Caring for children with Autism and behavioral issues in a youth home setting
Teller
Five Star Bank
04.2009 - 04.2010
- Helping customers with Everyday bank transactions at indoor window and drive through window
Education
G.E.D. -
Waterloo Highschool
01.2004
Skills
- Computer skills
- Organizational skills
- Leadership
- Teamwork
- Honesty
- Hardworking
- Dependability
- Friendliness
References
Available upon request
Timeline
Medical Receptionist
Lifecare medical associates
07.2024 - Current
Home Health Aide
Heritage Christian Services
01.2018 - 03.2022
Youth Care Specialist
Hillside Children's Center
11.2012 - 03.2019
Teller
Five Star Bank
04.2009 - 04.2010
G.E.D. -
Waterloo Highschool