Amber Harrison
Oglesby,TX
Summary
Achieved significant client loyalty and sales targets at Pat Richardson Insurance Group, LLC by leveraging expertise in auto insurance and exceptional customer service skills. Excelled in client relations and policy knowledge, ensuring accurate coverage updates and fostering trust through professional ethics and effective communication. Demonstrated proficiency in cross-selling and customer follow-up, enhancing client base and satisfaction. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
Pat Richardson Insuracne Group, LLC
2015.03 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Spanish Interpreter
Pat Richardson Insurance Group, LLC.
2015.03 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Education
High School Diploma -
Mcgregor High School
Mcgregor, TX05.1995
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Auto insurance
- Policy Knowledge
- Client Relations
- Customer follow-up
Certification
- Licensed P&C Insurance Agent - 9 Years
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Pat Richardson Insuracne Group, LLC
2015.03 - Current
Spanish Interpreter
Pat Richardson Insurance Group, LLC.
2015.03 - Current
High School Diploma -
Mcgregor High School
- Licensed P&C Insurance Agent - 9 Years
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