Amber Head
Fort Valley
Summary
Motivated professional with a proven track record of mastering new skills and tackling challenges. Demonstrates strong work ethic and adaptability, consistently achieving high performance metrics. Exceptional interpersonal skills and communication in diverse environments.
Overview
15
15
years of professional experience
Work History
PSR
Heartland Dental
Effingham
09.2024 - Current
- Address diverse patient inquiries quickly and efficiently by means of high volume inbound and outbound calls and texts.
- Manage appointment calendars, prioritize tasks, and efficiently schedule and reschedule appointments according to patient preferences and practice protocols.
- Accuracy and attention to detail when inputting patient demographics, insurance information, and appointment details into patient management systems
- Currently skilled in Inbound and Online Appointment Requests (OAR)
- Consistently maintain high stats in current skills worked.
- Recently nominated for Heartland's Evolve leadership program
- Recently began with the Heartland mentor program.
Tier 2 Technical Support Representative
Conduent
06.2023 - 09.2024
- Troubleshoot, diagnose, and resolve issues related to products, including hardware and software problems
- Provide technical support and assistance for a highly used electronics and software company
- Interact with customer via inbound and outbound calls to support and advise them in using or maintaining their devices
- Work remotely in home office with a dual screen setup and answer a high of volume phone calls, similar to a call center environment
- Ensure that customers receive optimal support and satisfaction with their products
- Sell customers additional 'Care' coverage and storage for their devices
Mitigation Team Coordinator
Southeast Restoration
Macon
12.2018 - 06.2023
- Managed property insurance claims from filed claim though claim settlement
- Managed, audited, and updated internal customer relationship management (CRM) systems and insurance carrier claims portals
- Ensured all carrier specific guidelines were met and in compliance, including documentation, work order management, photographs, ant forecasted timelines
- Dispatched and scheduled mitigation technicians, sub contractors, and outside vendors for emergency services and repairs.
- Collected receivables and managed billing for the mitigation department and structural repair department from deductible to final payment, and up to collections efforts when needed
Director of Recruitment
On Call Employee Health
Omaha
02.2011 - 08.2018
- Oversaw the creation and implementation of comprehensive recruiting strategies to source top talent
- Lead a group of professional recruiters to ensure that the organization's hiring needs were consistently met
- Conducted interviews with potential candidates in-person and via video conferencing.
- Provided training and guidance to recruitment team members on best practices, through mentorship and support
- Managed full life cycle of the recruitment process from application to offer or denial
- Maintained up-to-date knowledge of labor laws and regulations pertaining to hiring practices.
- Coordinated internships and required clinical hours with colleges and technical school programs, creating mutually beneficial relationships between school advisors, students, and On Call Employee Health
Education
Some College (No Degree) - Public Relations
Missouri Western State University
Saint Joseph, MOSkills
- Leadership
- Team building
- Customer Service Expert
- Sales
- Customer Relationship Management (CRM) systems
- Conflict Resolution / De-Escalation
- Data entry
- Interpersonal Skills
- Adaptability
- Time Management
- Critical thinking skills
- Problem solving
- Effective communication
Timeline
PSR
Heartland Dental
09.2024 - Current
Tier 2 Technical Support Representative
Conduent
06.2023 - 09.2024
Mitigation Team Coordinator
Southeast Restoration
12.2018 - 06.2023
Director of Recruitment
On Call Employee Health
02.2011 - 08.2018
Some College (No Degree) - Public Relations
Missouri Western State University
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