AMBER HINTON
Indianapolis,IN
Summary
Accomplished Pharmacy Technician with a proven track record at CVS Pharmacy, adept in medication dispensing and workflow optimization. Demonstrates exceptional problem-solving skills and team collaboration, enhancing patient care and operational efficiency. Expert in confidentiality adherence, significantly improving customer trust and satisfaction. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
05.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Certified Nursing Assistant
Oasis at 30th
01.2021 - 05.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Customer Service Representative
Anthem BlueCross BlueShield
04.2016 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Nursing Assistance
Prime Way Institute
3737 N Meridian St Indianapolis, IN 4620806.2010
High School Diploma -
Warren Central High School
Indianapolis, IN05.2010
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Insurance Billing
- Prescription Filling
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
CVS Pharmacy
05.2023 - Current
Certified Nursing Assistant
Oasis at 30th
01.2021 - 05.2023
Customer Service Representative
Anthem BlueCross BlueShield
04.2016 - 12.2021
Nursing Assistance
Prime Way Institute
High School Diploma -
Warren Central High School