Amber Johnson
Oak Street Health
Bushnell,United States
1
Certification
12
years of professional experience
Versatile professional experienced in high-accuracy data entry and secure administrative operations. Utilizing strong organizational skills and attention to detail to provide exceptional support in high-volume environments. Focused on maintaining vital information with the utmost confidentiality and enhancing team collaboration while adapting to evolving operational needs.
Work History
Patient Care Advocate
1 Year 1 Month- HIPAA Compliance
- Managed anywhere between 50 to 100 patient calls a day.
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Educated patients on preventive health measures, promoting proactive healthcare engagement.
- Collaborated with multidisciplinary teams to address patient needs effectively.
- Maintained a remote workspace free from distraction or potential risks in breaching confidentiality.
- Managed patient and caretaker complaints professionally and efficiently.
Special Education Paraprofessional
3 Years 2 Months- Managed routine office responsibilities to support daily operations.
- Supported implementation of individualized education plans.
- Supported 18 to 20 Special Education students.
- Collaborated with teachers to adapt educational instructional materials and strategies effectively.
- Assisted in monitoring student progress and behavior, providing feedback to teachers and administration.
- Facilitated communication between parents and educational staff regarding student development.
Inventory Control Specialist
3 Years- Conducted periodic cycle counts for all 68 retail stores to verify inventory accuracy; identified discrepancies early on to mitigate potential issues.
- Entered and reconciled invoicing against orders received and shipment discrepancies.
- Performed required data entry and completed all required paperwork.
- Coordinated daily operations to ensure efficient center functionality and service delivery.
- Managed program budgets by tracking expenses, identifying potential cost savings, and allocating funds appropriately.
Customer Service Representative
3 Years 10 Months- Delivered exceptional customer service via phone or email, resolving inquiries and complaints efficiently.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills and, leading to higher retention rates and positive feedback from clients.
- Entered up to 200 purchase orders from various school districts across the country.
- Earned a reputation for exceeding service standard goals.
Education
High School Diploma
Skills
Administrative tasks
Exceptional customer service
Resource utilization
Interpersonal skills
Personable nature
Organizational skills
Proactive problem-solving
Multitasking skills
Data entry
Invoicing
Inventory replenishment
Shipment logistics and coordination
Certification
- Licensed Special Education Paraprofessional ELS - May 2022 to June 2027
Timeline
Patient Care Advocate
Oak Street Health
06.2025 - 07.2026Read More
Special Education Paraprofessional
Bushnell- Prairie City School Dist # 170
03.2022 - 05.2025Read More
Inventory Control Specialist
Blick Art Materials
03.2018 - 03.2021Read More
Customer Service Representative
Blick Art Materials
05.2014 - 03.2018Read More
Galesburg High School
High School Diploma
Read More