Amber Jones
Taylorsville,MS
Summary
Dynamic customer service professional with a proven track record at General Dynamics IT, recognized for exceeding performance metrics. Skilled in relationship building and conflict resolution, I enhance customer satisfaction through effective problem-solving and upselling techniques. Committed to delivering exceptional service while maintaining cash handling accuracy and fostering team collaboration.
Overview
8
8
years of professional experience
Work History
Sales Associate
Walmart
Laurel, MS
10.2021 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized displays and inventory for optimal product visibility.
- Processed transactions accurately using point-of-sale systems for efficient checkouts.
- Collaborated with team members to ensure store cleanliness and organization standards.
- Adapted quickly to new tasks in fast-paced retail environment to support team goals.
- Learned company policies and procedures to effectively address customer needs.
- Supported promotional events by setting up displays and providing customer assistance during sales activities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Customer Service Representative
Holiday Inn Express Hotel
Laurel, MS
02.2023 - 09.2023
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Processed orders accurately using CRM software, improving operational efficiency.
- Assisted in troubleshooting technical issues, enhancing user experience and support quality.
- Collaborated with team members to streamline communication channels, increasing response time.
- Managed customer feedback effectively, implementing changes to improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
General Dynamics IT
Hattiesburg, MS
03.2018 - 06.2019
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed customer feedback effectively, implementing changes to improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
West Jones High School
Laurel, MS05-2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
Timeline
Customer Service Representative
Holiday Inn Express Hotel
02.2023 - 09.2023
Sales Associate
Walmart
10.2021 - Current
Customer Service Representative
General Dynamics IT
03.2018 - 06.2019
High School Diploma -
West Jones High School