Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Amber Kelley

Vancouver,WA

Summary

While I may be considered new to serving, I have a proven track record excelling in providing an amazing experience for customers and supporting other team members for success. I always bring an upbeat attitude and aim to foster that in team mates, and strive to be an employee that can be depended on in any situation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hostess

Who Song & Larry's
04.2022 - Current


  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservations, while often packing up to-gos in the kitchen.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Ensured the lobby and restrooms were clean and properly stocked.
  • Assembled all to-go orders correctly and efficiently, ensuring quality on all orders sent out.
  • Bussed and ran food when needed to help out fellow team members or when not busy.
  • Frequently started tables with chips/salsa and waters, sometimes going as far as to write down the entire order for the table to pass to the server to ring in.

Restaurant Food Server

Who Song & Larry's
04.2022 - Current
  • Maintained great performance, with very rarely making errors on orders, earning many reviews for great service on yelp, google, open tables.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere
  • Learned the menu extensively, including most ingredients, in order to cater to any dietary restrictions or preferences
  • Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed
  • Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
  • Bussed and reset tables to keep dining room and work areas clean
  • Ensured food did not sit in the window and was dropped off to the correct customers in a timely manner
  • Became the lead banquet server due to great performance and ability to handle large parties with multiple split checks

Orthopedic Technician

Amfit
08.2018 - 07.2019
  • Crafted insoles for patients with precision, ensuring it was not ill fitting.
  • Operated cnc machine and standing drill presses to shape medical insoles for many different purposes.
  • Fulfilled every order accurately, with the correct type of material and top cover that the patient requested.
  • Quality checked every item to ensure no defects or cosmetic issues such as glue, holes, or air bubbles were present.
  • Correctly packaged every item, with the correct packing label, into boxes to be scanned and shipped out.

Sales Associate

7-11 Convenience Store
09.2015 - 03.2018
  • Received all night shipments from McClane, verified the delivery, then correctly unloaded and stocked all items while maintains proper rotation
  • Ensured all cold perishable items were within date, looked safe to eat, and were properly rotated. Pulled out of date product, properly scanned into the system what items were bad and how many, and then disposed of properly.
  • Maintained a clean store appearance, and an upbeat attitude.
  • Quickly and efficiently learned the POS to keep customer satisfaction high when trying to purchase their items.
  • Followed proper safety measures at night regarding money, such as always dropping excess cash into the safe, to discourage robberies.

Education

Ridgeview High School
Columbia, SC

Skills

  • Customer service
  • Effective multitasking
  • Consistent accuracy
  • Phone etiquette

Certification

Food Handlers Card

MAST card

Timeline

Hostess

Who Song & Larry's
04.2022 - Current

Restaurant Food Server

Who Song & Larry's
04.2022 - Current

Orthopedic Technician

Amfit
08.2018 - 07.2019

Sales Associate

7-11 Convenience Store
09.2015 - 03.2018

Ridgeview High School

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