Amber Kelly
Huntington,WV
Summary
Detail-oriented and well-spoken individual with over 15 years of customer service experience ranging from sales associate to assistant management looking for a challenging and fulfilling customer service position. Experienced in a wide range of skills such as working with point-of-sale systems, word processing, and office organization. Possess strong communication, leadership, and multitasking skills.
Overview
16
16
years of professional experience
Work History
Customer Experience Coordinator
TJ Maxx
07.2025 - Current
- Assist in training new and existing staff on customer service protocols and systems.
- Monitor store environment to ensure cleanliness and organization.
- Handle complex concerns and develop successful resolutions satisfying business requirements and customer needs.
Box Office Associate
Marshall Health Network Arena
01.2024 - Current
- Strong listening and communication skills to determine best possible seating.
- Handle cashier responsibilities such as counting and deposits.
- Work with customer concerns to provide the best experience.
Preschool Special Needs Lead Teacher
Playmates Preschools
07.2013 - 02.2025
- Responsible for classroom management involving up to twenty children and two additional adults.
- Case management responsibilities pertaining to the development and implementation of Individualized Education Plans for children in need.
- Daily communication with parents, children, and coworkers.
- Lead staff requiring occasional scheduling, team management, billing, and filing.
- Experienced with multitasking to ensure all children were provided with a safe and positive learning environment.
Part Time Assistant Manager
Deb Shops
08.2012 - 03.2015
- General management of sales associates, merchandising, and stocking.
- Daily handling of cashier and store deposits.
- Daily store recovery and cleaning.
- Communication with customers and associates to ensure all praises and concerns were addressed with professionalism, patience, and efficiency.
Sales Associate & Sephora Beauty Consultant
JC Penney Stores
05.2010 - 08.2012
- Handling payments and change with point-of-sale system while being responsible for change box management and distribution to other departments.
- Daily communication with customers to ensure needs were heard and met with a positive costumer service experience.
- Daily cleaning and organization of products.
Education
Master of Arts - Special Education
Marshall University
Huntington, WV05-2012
Bachelor of Arts - Preschool Special Needs
Marshall University
Huntington, WV05-2010
Skills
- Customer service
- Problem solving
- Conflict resolution
- Flexible schedule
- Cash handling expertise
- Multitasking
References
References available upon request.
Timeline
Customer Experience Coordinator
TJ Maxx
07.2025 - Current
Box Office Associate
Marshall Health Network Arena
01.2024 - Current
Preschool Special Needs Lead Teacher
Playmates Preschools
07.2013 - 02.2025
Part Time Assistant Manager
Deb Shops
08.2012 - 03.2015
Sales Associate & Sephora Beauty Consultant
JC Penney Stores
05.2010 - 08.2012
Bachelor of Arts - Preschool Special Needs
Marshall University
Master of Arts - Special Education
Marshall University