Amber Lagunas
Bowling Green,KY
Summary
Seasoned Billing Coordinator highly effective at spotting and resolving system issues to maintain smooth business operations. Enthusiastic about promoting lean process improvements. Astute Billing Coordinator specializing in managing practice billing, working with insurance companies and building rapport with patients to maximize satisfaction. Proficient at following up on issues and completing due diligence research.
Overview
11
11
years of professional experience
Work History
Billing Coordinator
Bluegrass Oral Health
11.2019 - Current
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Contacted patients with past due accounts to formulate payment plans and discuss restructuring options.
Oral Surgery Assistant
C.T. Nuckols
12.2016 - 04.2019
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
- Established trustful relationships with patients throughout their treatment journey ensuring consistent care delivery.
- Prepared patient X-rays and images for review by dentist.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Receptionist
Zia Neurology
12.2015 - 07.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Certified Pharmacy Technician
Walgreens
07.2013 - 04.2016
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
Associate of Applied Science - Nursing
Southcentral Kentucky Community And Technical College
Bowling Green, KY05.2026
Skills
- Audit Support
- Deadline-oriented
- File Management
- Data entry proficiency
References
Katie Howell
270-779-4881
CT Nuckols
Bluegrass Oral Health
Amanda Durbin
270-779-1293
CT Nuckols
Bluegrass Oral Health
Debbie Carter
270-392-4675
CT Nuckols
Bluegrass Oral Health
Timeline
Billing Coordinator
Bluegrass Oral Health
11.2019 - Current
Oral Surgery Assistant
C.T. Nuckols
12.2016 - 04.2019
Receptionist
Zia Neurology
12.2015 - 07.2016
Certified Pharmacy Technician
Walgreens
07.2013 - 04.2016
Associate of Applied Science - Nursing
Southcentral Kentucky Community And Technical College
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