Amber Langley
Reedsport
Summary
Dynamic customer service professional with extensive experience at Bedrocks on the Bay, excelling in conflict resolution and effective communication. Proven ability to enhance customer satisfaction and foster repeat business through exceptional service. Skilled in POS operations and adept at multi-tasking in high-pressure environments, consistently achieving performance benchmarks.
Customer Service Attendant known for high productivity and efficient task completion. Skilled in conflict resolution, communication, and time management, ensuring smooth operation in customer service settings. Excel in listening, empathy, and patience, providing exceptional support and building strong relationships with customers.
Overview
12
12
years of professional experience
Work History
Costumer Service
Bedrocks on the bay
Reedsport
07.2016 - Current
- Assisted with training new Customer Service Specialists on company policies and procedures related to effective customer service practices.
- Greeted customers and provided superior customer service.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Maintained accurate records of customer service transactions.
- Identified andResolved customer service inquiries quickly and efficiently.
- Handled escalated customer service matters professionally and with a smile.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted and seated customers promptly, courteously, and professionally.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Managed multiple tasks simultaneously while providing excellent customer service.
CNA
Aiden senior living
Reedsport
03.2023 - 10.2023
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Distributed drinking water and nourishment to residents.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Transported residents within the facility as needed.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Participated in educational programs designed to improve knowledge of health care practices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Laundry Operator
Three Rivers Casino & Resort
Florence
02.2016 - 07.2016
- Glazed delicate articles or fur garment linings by hand with mild detergents or dry cleaning solutions.
- Mixed bleaching agents with hot water in vats to soak material.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
- Inspected returned linens for any damages that may have occurred during delivery process.
- Identified stains on fabrics and applied appropriate stain removal solutions to remove them.
- Sorted dirty linens into separate piles according to fabric type and color.
- Folded sheets, blankets, towels and other linens neatly before storing in designated areas.
- Started washers and driers, turning valves or levers to regulate machine processes.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Sorted and counted articles removed from dryers to fold, hang and wrap.
- Maintained a safe work environment by adhering to safety policies and procedures at all times.
- Folded clean laundry and placed into stacks in specified areas for distribution.
Call Center Representative
ACS Xerox
Coos Bay
02.2013 - 06.2013
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Mentored junior team members and managed employee relationships.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Updated customer accounts, addresses and contact information within call management databases.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Attended regular training sessions on updates and changes within the industry or organization.
- Collected deposits or payments and arranged for billing.
- Offered resolutions to de-escalate calls and solve customer issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Education
GED -
Tillamook Community College
Tillamook, OR05-2008
Skills
- Customer service
- POS operations
- Conflict resolution
- Patient care
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Data entry
- Customer feedback
- Multi-tasking
- Customer service and care
- Sales and customer service
Timeline
CNA
Aiden senior living
03.2023 - 10.2023
Costumer Service
Bedrocks on the bay
07.2016 - Current
Laundry Operator
Three Rivers Casino & Resort
02.2016 - 07.2016
Call Center Representative
ACS Xerox
02.2013 - 06.2013
GED -
Tillamook Community College