Overview
Work History
Education
Skills
Languages
Timeline
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Amber Laudman

Amber Laudman

Port Washington

Overview

5
5
years of professional experience

Work History

Sales Associate

The Concierge
02.2023 - 10.2023
  • Effectively managed outbound and inbound calls to schedule appointments, ensuring a high level of customer satisfaction and meeting sales targets.
  • Demonstrated strong persuasive skills to convert leads into confirmed appointments, contributing to increased sales and client acquisition.
  • Maintained a detailed and organized database of customer interactions and appointment schedules, utilizing CRM software for efficient follow-up and tracking.
  • Built and nurtured relationships with potential clients through excellent communication and interpersonal skills, fostering trust and long-term business opportunities.

Hostess

Charred Brick Oven
10.2021 - 07.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated multitasking skills by balancing responsibilities such as answering phone calls, greeting guests, and maintaining a clean and organized front-of-house area simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.

Server/Waitress

Portofino Pizzeria & Restaurante
08.2018 - 08.2021
  • Friendly customer service skills and enthusiasm in customer interactions, creating a welcoming atmosphere and fostering positive dining experiences for all guests.
  • Demonstrated ability to thrive in a fast-paced restaurant environment, efficiently handling multiple tables and ensuring timely service.
  • Skilled in multitasking, adeptly managing in-person and online orders simultaneously to maintain customer satisfaction.
  • Highly adaptable and flexible, quickly adjusting to changing circumstances and peak dining hours.
  • Strong teamwork and collaboration skills, working seamlessly with kitchen staff and fellow servers to ensure a smooth dining experience.
  • Experienced in training new staff members, providing guidance and support to ensure they meet the restaurant's high standards of service and efficiency.

Education

BBA - Business | Private Banking & Consumer Law

University At Buffalo
Buffalo, NY
05.2027

Skills

  • Customer Service
  • Adaptability in fast paced environments
  • Stocking and Receiving
  • Teamwork and Collaboration
  • Money Handling
  • POS System Operation
  • Reliable and punctual
  • Flexible Schedule

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Sales Associate

The Concierge
02.2023 - 10.2023

Hostess

Charred Brick Oven
10.2021 - 07.2022

Server/Waitress

Portofino Pizzeria & Restaurante
08.2018 - 08.2021

BBA - Business | Private Banking & Consumer Law

University At Buffalo

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Amber Laudman