Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Amber Leverette

Houston,TX

Summary

Dynamic professional with a strong background in customer service and team collaboration, honed at USPS. Proven ability to manage time effectively while delivering exceptional service. Skilled in financial reporting and policy development, consistently ensuring accuracy and compliance. Committed to fostering a positive environment and enhancing team performance through effective training and support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mail Carrier

USPS
Houston, TX
11.2024 - Current
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Collected signatures from recipients of registered mail items.
  • Assisted other carriers with their routes as needed during peak periods.
  • Delivered mail to residents and business within assigned area.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Scanned labels on letters or parcels to confirm receipt.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Organized parcels into appropriate size containers for transport.
  • Informed customers of package arrival or delays when necessary.
  • Provided friendly customer service at all times while delivering mail.
  • Conducted regular check-ins with supervisors throughout the day.
  • Reported any damaged or missing mail items to supervisor immediately.

Waitress Trainer

Toasted Yolk Cafe
Richmond, TX
01.2022 - 09.2024
  • Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
  • Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
  • Developed and implemented interactive training modules to enhance learning experience and retention among trainees.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Updated training materials and manuals to reflect current menu offerings and service procedures.

Hostess Manager

Lost and Found Midtown
Houston, TX
01.2021 - 12.2022
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Managed inventory of supplies such as menus, condiments, linens.
  • Provided ongoing coaching and appropriate progressive discipline to hostess team members.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.

Property Management Assistant

CBB Construction
Houston, TX
06.2020 - 11.2020
  • Reviewed monthly financial statements for accuracy prior to submission.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Prepared invoices for payment processing according to company policies.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.

Education

High School Diploma -

Foster High School
Richmond, TX
06-2018

Bachelor of Science - Physiology

Lamar University
Beaumont, TX

Skills

  • Time management
  • Customer service
  • Team collaboration
  • Financial reporting
  • Bookkeeping software
  • Policy development

Accomplishments

  • Foster's FFA District Bowl Sliver Medal Champions
  • Foster's Skills USA 2 Building Search Gold Medal Champions
  • President of Skills USA - Foster High School
  • Events Coordinator - Lamar University

Certification

  • Real Estate

Languages

Spanish
Limited

References

References available upon request.

Timeline

Mail Carrier

USPS
11.2024 - Current

Waitress Trainer

Toasted Yolk Cafe
01.2022 - 09.2024

Hostess Manager

Lost and Found Midtown
01.2021 - 12.2022

Property Management Assistant

CBB Construction
06.2020 - 11.2020

High School Diploma -

Foster High School

Bachelor of Science - Physiology

Lamar University

Similar Profiles

CREATE PROFILE