Amber Gordy
Redford,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Complex Sales Manager
Sheraton Detroit Metro Airport
01.2017 - 01.2020
- Solicited accounts to achieve or exceed budgeted room revenue and to improve market performance.
- Developed strong client connections by understanding their needs and providing solutions that exceeded their expectations.
- Provided exceptional customer service, ensuring a positive experience for clients.
- Identified and addressed customer needs by actively listening to their feedback and offering tailored solutions.
- Generated leads and closed deals through effective sales strategies and relationship building.
- Maintained an understanding of industry trends and completed competitive analyses.
- Utilized CRM software to track customer interactions and manage sales pipelines.
- Attended monthly meetings of joint professional organizations.
Complex Sales and Event Manager
Landry’s
01.2016 - 01.2017
- Responsible for all catered functions from organization to execution, including the delegation of responsibilities.
- Ensure excellence and guest satisfaction through effective staff training.
- Managed business on the books successfully, and worked a pipeline of inquiries, prospects, tentative, and definite booking opportunities.
- Conducted targeted and meaningful client visits to build private dining sales.
Events Meeting Manager
Detroit Southfield Marriott
01.2015 - 01.2016
- Managed events and ensured deadlines and budgets were met.
- Coordinated and organized the details involved in planning small and large-scale events.
- Managed reservation processes for upcoming groups, inputting rooming lists and ensuring accurate accommodation assignments.
- Successfully managed multiple events simultaneously, prioritizing tasks and meeting deadlines.
- Created, designed, and ensured the proper setup of all banquet events.
- Worked with the accounting department to finalize billing for all events and groups.
Sales Coordinator
Detroit Southfield Marriott
01.2013 - 01.2015
- Reviewed and distributed event orders and cover sheets.
- Built, reviewed, and maintained Marriott's systems and inventory.
- Assisted with 10-day forecast and revenue management.
- Distributed mail to the appropriate department and logged all checks received.
- Answered and qualified all sales calls.
- Provided negotiated rates to transient corporate travelers.
Guest Service Agent
Detroit Southfield Marriott
01.2011 - 01.2013
- Created guest satisfaction by providing fast, friendly hospitality, and exceeding guest expectations.
- Handled guest complaints and conducted thorough research to develop the most effective solutions.
- Provided guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
- Maximized revenue by promoting hotel services and adhering to credit and inventory control processes.
Education
Digital Media Production
Wayne County Community College
Detroit, MISkills
- Customer Service oriented
- Excellent communication
- Interpersonal skills
- Leadership skills
- Strong organizational skills
- Microsoft Office
Professional Affiliations Activities
- Guest Recognition Program Lead, Marriott Professional Development Initiative (2012)
- Created manual for new hire training, Marriott (2012)
- Rose Award Nominee (2014/2015)
- Marriot Spirit to Serve Award (2014/2015)
- Aimbridge Sales Team of the Year Nominee (2018)
Timeline
Complex Sales Manager
Sheraton Detroit Metro Airport
01.2017 - 01.2020
Complex Sales and Event Manager
Landry’s
01.2016 - 01.2017
Events Meeting Manager
Detroit Southfield Marriott
01.2015 - 01.2016
Sales Coordinator
Detroit Southfield Marriott
01.2013 - 01.2015
Guest Service Agent
Detroit Southfield Marriott
01.2011 - 01.2013
Digital Media Production
Wayne County Community College
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