LaRhonda Davis

• Guided sales prospects on property tours and followed up with targeted sales presentations.
• Prepared sales presentations for clients showing the success and credibility of products.
• Negotiate and Contract - Mini-wide, Smurf, non-profits, Corporate, and Association.
• Developed top-tier negotiating skills and turned customer objections into sales opportunities.
• Reached and exceeded sales quotas and preset personal performance goals. Bringing in 2.8 million in 2022.
• Collaborated with the catering and other departments and external partners to finalize sales transactions.
• Maintained client leads/RFP through OneSource/Cvent/Destination DC and housing portals database and consistently updated information to keep forecasting current.
• Participated and completed onsite/offsite webinar-based sales training and attended Master Connection training in Arizona.
• Cultivated mutually beneficial client relationships and maintained communication via phone and email.
• Built relationships with customers and the community to establish long-term business growth. (Howard Univ., Truth Int. & AIPAC & many others Etc.)
• Demonstrated impressive knowledge of consultative sales principles and practices, resulting in a 125.1% increase in sales in 2022.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Utilized revenue management techniques to negotiate room rates and function space commitments to enhance the hotel's financial performance.
• Drove sales by developing a multi-year 2022-2027 Otakon Citywide Contract.
• Cooked & Booked - Managed accounts using housing portals & Fosse during staff shortages.
• Planned and executed events by coordinating with clients to determine objectives and technical requirements
• Trained and supervised event staff to complete tasks on time.
• Oversaw event registration process by collecting and tracking attendee information.
• Supported Housing Teams by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
• Created detailed timelines and budgets for events to meet all deadlines.
• Implemented protocols and procedures to effectively manage the planning process.
• Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.

• Managed 5 dispatchers while leading and delegating job assignments, tracking project status, processing payroll, and resolving issues to maximize productivity.
• Evaluated and adjusted over multiple routes based on daily needs, available workers, traffic hazards, and weather conditions.
• Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Closely monitored dispatch board to triage and prioritize over multiple daily calls.
• Minimized cost of operations by optimizing routes for drivers to align with budget.
• Coordinated regular inspections of vehicles and scheduled preventive maintenance.
• Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
• Scheduled and organized delivery routes.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Analyzed customer feedback and provided solutions to improve customer service.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Maintained updated and detailed records of calls in physical and electronic database.

• Manage customer care division 40+
• Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
• Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
• Recruited, trained and onboarded new agents, maintaining exceptional service standards.
• Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
• Improved average hold times, resolution rates and satisfaction scores through staff development.
• Analyzed customer feedback to identify improvement opportunities and develop action plans.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Developed detailed plans based on broad guidance and direction.
• Responded to high volume of phone and email requests to provide logistics information.

• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Coached employees through day-to-day work and complex problems.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Created, prepared, and delivered reports to various departments.
• Monitored customer service trends and provided insights to management team for further improvement.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Prepared agendas and took notes at meetings to archive proceedings.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Developed detailed plans based on broad guidance and direction.