Taina Rodriguez
Miami
Summary
Dynamic sales leader with expertise in Salesforce and team management, driving 98% customer satisfaction at Fairfield Inn Marriott. Proven track record in revenue planning and brand management, enhancing client relationships and implementing innovative strategies to boost growth. Adept at problem-solving and data analysis, consistently achieving exceptional results in complex sales environments.
Overview
7
7
years of professional experience
Work History
Complex Sales Manager
AC & Aloft Hotels
Aventura
08.2025 - Current
- Created and executed sales strategies to expand customer base and drive revenue.
- Managed complex sales processes for multiple hotel properties.
- Cultivated client relationships, contributing to revenue growth.
- Compiled reports on sales activities and performance metrics to inform strategic decisions.
Dual Director of Sales
Fairfield Inn Marriott
Deerfield Beach
05.2021 - 08.2025
- Coordinated management and supervision of sales associates, contributing to increased sales and revenue for the organization
- Developed and implemented strategies to enhance sales performance through trend analysis, pricing strategies, and promotional campaigns
- Led team to achieve 98% customer satisfaction by enhancing service processes and providing staff training
Public Relations Marketing Administer Coordinator
MSC Cruises
Miami
12.2019 - 03.2020
- Developed and implemented innovative marketing strategies and campaigns to drive business growth and enhance overall marketing effectiveness
- Coordinated development and management of marketing activities, including advertising campaigns to enhance public perceptions for media clients and freelance journalists
- Managed and supervised administrative operations, prioritizing calls, organizing daily activities, and coordinating meetings and calendars
Sales Coordinator / Systems Administrative Assistant
Hyatt Centric
Miami
01.2019 - 12.2019
- Enhanced customer satisfaction by delivering exceptional service, tracking trends, and developing targeted action plans
- Supported a 20% reduction in customer complaints through improved customer service protocols
- Streamlined administrative operations through event organization, email and calendar management, and meeting coordination
- Coordinated hotel events by managing various activities, meals, and reservations for guests
Education
Bachelor of Science - Hospitality Management
FIU Chaplin School of Hospitality & Tourism
Miami, FL12.2020
Skills
- Sales Planning
- Revenue Planning
- Value stream assessment
- Salesforce
- Data Analysis
- Operations
- Microsoft Office
- Team Management
- Brand Management
- Event Management
- Problem Solving
- FOSSI
Timeline
Complex Sales Manager
AC & Aloft Hotels
08.2025 - Current
Dual Director of Sales
Fairfield Inn Marriott
05.2021 - 08.2025
Public Relations Marketing Administer Coordinator
MSC Cruises
12.2019 - 03.2020
Sales Coordinator / Systems Administrative Assistant
Hyatt Centric
01.2019 - 12.2019
Bachelor of Science - Hospitality Management
FIU Chaplin School of Hospitality & Tourism