Amber Little
Mobile,AL
Summary
Dynamic and results-driven professional with a strong customer service focus. Proven ability to train and motivate teams while implementing operational improvements. Skilled in inventory management and enhancing guest experiences, ensuring compliance with health regulations and achieving high satisfaction levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Lead
PJs Coffee Of New Orleans
3950 Airport Blvd
10.2024 - Current
- Supervised daily operations, ensuring high-quality service and product consistency.
- Trained and mentored new team members on workflow and customer service standards.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented operational improvements, enhancing efficiency in beverage preparation processes.
- Maintained compliance with health and safety regulations during all operational activities.
Cashier
Panera Bread
9 Du Rhu Dr
04.2018 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted in inventory management by restocking supplies as needed.
- Processed customer transactions efficiently using point-of-sale systems.
Online Personal Shopper
Walmart
5245 Rangeline Rd
04.2020 - 03.2024
- Assisted customers in selecting products based on preferences and dietary needs.
- Handled online orders, maintaining accuracy and prompt fulfillment.
- Collaborated with team members to enhance customer service standards and efficiency.
- Utilized Walmart's online shopping platform to streamline order processing and tracking.
Returns Cashier
Lowe's
4401 Rangeline Rd
06.2022 - 12.2022
- Processed customer returns efficiently, ensuring accurate transactions and adherence to company policies.
- Assisted customers with inquiries regarding return policies and product exchanges, enhancing overall satisfaction.
- Maintained organized return merchandise area, facilitating smooth workflow and timely processing of returned items.
- Collaborated with team members to streamline return processes, improving overall efficiency in handling transactions.
Education
High School Diploma -
Leflore High School
2263 Saint Stephens Rd04.2020
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Certification
Phlebotomist Certification
Timeline
Shift Lead
PJs Coffee Of New Orleans
10.2024 - Current
Returns Cashier
Lowe's
06.2022 - 12.2022
Online Personal Shopper
Walmart
04.2020 - 03.2024
Cashier
Panera Bread
04.2018 - Current
High School Diploma -
Leflore High School