Amber Loudner
Spring Hill
Summary
Proven being a multitasker and customer service expert, I excelled at Beef O’ Brady’s by ensuring seamless service, managing multiple tables, and fostering warm customer relationships. And by leveraging strong phone etiquette and interactive communication, I enhanced dining experiences, demonstrating a blend of empathy and efficiency, achieved notable guest satisfaction, contributing to a welcoming environment at Beef O Brady’s and Eleven South.
Overview
3
3
years of professional experience
Work History
Hostess
Eleven South
08.2024 - Current
Server
Beef O’ Brady’s
06.2024 - 08.2024
- I can demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- I have served food and beverages promptly with focused attention to customer needs.
- I worked with POS system to place orders, manage bills, and handle complimentary items.
- I used team work with other team members during busy shifts for efficient workflow and excellent guest experiences.
- I keep warm relationships with regular and new customers.
- I have performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess
Beef O' Bradys
08.2022 - 08.2024
- I have answered customer questions about hours, seating, and menu information.
- I can demonstrate strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- I may greet customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- I have taken reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- I support servers, food runners, and bussers with keeping dining area ready for every guest.
- I have maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Biomedical Sciences
University of North Florida / PHSC
Jacksonville Fl, Spring Hill FlHudson High School
Hudson Fl 07.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Interactive communication skills
- Complaint handling
- Food running
- Seating arrangements
Timeline
Hostess
Eleven South
08.2024 - Current
Server
Beef O’ Brady’s
06.2024 - 08.2024
Hostess
Beef O' Bradys
08.2022 - 08.2024
Biomedical Sciences
University of North Florida / PHSC
Hudson High School