Amber Lovelace
New Kensington,PA
Summary
Detail-oriented professional with a strong background in customer service and food preparation. Committed to enhancing workflow and ensuring customer satisfaction through effective problem-solving and teamwork.
Dedicated team player with expertise in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and attention to detail.
Overview
2027
2027
years of professional experience
Work History
Sandwich Artist
Southwest Subway Inc.
New Kensington, PA
03.2026 - Current
- Prepared and assembled sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations to ensure a safe food preparation environment.
- Operated kitchen equipment, including grills, slicers, and ovens, adhering to safety protocols.
- Assisted customers with menu selections, providing recommendations based on preferences and dietary needs.
- Monitored inventory levels, restocking supplies as needed to maintain efficient operations.
- Collaborated with team members to enhance workflow during peak service times, improving overall efficiency.
- Adhered to food safety regulations to ensure compliance with health department standards during food handling processes.
- Engaged in ongoing training sessions to improve sandwich-making skills and customer service techniques.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Quality Auditor
Chelsea Building Product
Oakmont, PA
07.2023 - 06.2025
- Conducted thorough inspections of product quality to ensure compliance with industry standards.
- Documented findings and collaborated with production teams to implement corrective actions.
- Analyzed non-conformance reports to identify trends and recommend process improvements.
- Assisted in the development of quality control procedures and training materials for staff.
- Provided feedback on inspection processes, enhancing overall operational efficiency.
- Supported cross-functional teams in achieving quality objectives through effective communication and teamwork.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Audited activities of workers on production lines and shipping and receiving.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
Sales Associate
T-moblie
Pittsburgh, PA
01.2023 - 05.2023
- Assisted customers in selecting mobile devices and plans tailored to their needs.
- Demonstrated product features and provided technical support for devices.
- Processed sales transactions efficiently using POS systems.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Collaborated with team members to achieve sales targets and promotional goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate
Gloria Beauty Supply
Penn Hills, Pa
07.2022 - 01.2023
- Trained new associates on sales techniques and customer service standards.
- Maintained store appearance and ensured merchandise was well-stocked and organized.
- Analyzed customer feedback to identify opportunities for service improvements.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Assistant Store Manager
SUBWAY®Restaurants
Penn Hills, Pa
08.2015 - 12.2022
- Supervised daily operations to ensure high standards of food safety and sanitation compliance.
- Trained and mentored team members on customer service best practices and operational procedures.
- Assisted in inventory management, optimizing stock levels to reduce waste and improve efficiency.
- Implemented promotional strategies to enhance product visibility and increase sales performance.
- Fostered a positive work environment, encouraging teamwork and open communication among staff members.
- Collaborated with upper management on strategic planning initiatives aimed at enhancing overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Service Manager
Chipotle Grill
Monroeville, PA
2023 - 2023
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on service protocols and operational standards.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Managed inventory control, ensuring optimal stock levels for peak service periods.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Education
High School Diploma -
Leechburg Area High School
Leechburg, PASkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability and punctuality
- Attention to detail
- Dependable and honest
- Efficient work pace
- POS system operation
- Continuous learning mindset
- Health and safety compliance
- Interpersonal communication
- Retail services
- Retail transactions
- Retail experience
- Effective multi-tasking
Timeline
Sandwich Artist
Southwest Subway Inc.
03.2026 - Current
Quality Auditor
Chelsea Building Product
07.2023 - 06.2025
Sales Associate
T-moblie
01.2023 - 05.2023
Sales Associate
Gloria Beauty Supply
07.2022 - 01.2023
Assistant Store Manager
SUBWAY®Restaurants
08.2015 - 12.2022
Service Manager
Chipotle Grill
2023 - 2023
High School Diploma -
Leechburg Area High School