Amber Lucas
Wellsburg
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
18
18
years of professional experience
2002
2002
years of post-secondary education
Work History
Bar Sales Manager
Comfort Inn & Suites
Triadelphia
05.2022 - Current
- I strive to have revenue targets through effective training and motivation.
- Developed and implemented sales strategies to enhance guest relations.
- Managed relationships with key clients to secure repeat business.
- Analyzed market trends to identify new opportunities for growth within the hospitality sector.
- Provided exceptional customer service to address guest inquiries and resolve issues promptly.
- Coordinated promotional activities to increase brand awareness and attract new customers.
Bar Manager
Econo Lodge Hotel
Triadelphia
09.2018 - 05.2020
- Managed daily bar operations ensuring smooth workflow and customer satisfaction.
- Trained and supervised staff on service standards and menu knowledge.
- Developed innovative cocktail menus to enhance customer experience and engagement.
- Implemented safety and sanitation procedures to comply with health regulations.
- Maintained inventory levels, ordering supplies as needed for efficiency.
- Coordinated special events, creating tailored drink offerings for guests.
- Monitored financial transactions to ensure accurate cash handling practices.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
Daycare Director
Self Employed Services
Wellsburg
09.2007 - 09.2017
- Developed age-appropriate curriculum for diverse learning styles and needs.
- Managed daily operations, ensuring compliance with safety and health regulations.
- Established positive relationships with families through regular communication and feedback.
- Coordinated training programs to enhance staff skills and knowledge in early childhood education.
- Implemented behavior management strategies to promote a nurturing environment.
- Facilitated team meetings with staff members to review policies and procedures, discuss issues or concerns, provide training updates.
- Maintained records in accordance with state laws and regulations regarding health and safety standards.
- Provided emergency first aid when needed during incidents involving any of the children under care.
- Organized activities such as art projects, games, stories, music, field trips. to stimulate learning environment.
Education
Oak Glen High School
New Cumberland, WVSkills
- Sales strategy
- Customer relationship management
- Team leadership
- Inventory management
- Problem solving
- Effective communication
- Conflict resolution
- Relationship building
- Time management
- Sales planning
- Excellent communication skills
Timeline
Bar Sales Manager
Comfort Inn & Suites
05.2022 - Current
Bar Manager
Econo Lodge Hotel
09.2018 - 05.2020
Daycare Director
Self Employed Services
09.2007 - 09.2017
Oak Glen High School