Amber Mann
Nashville,TN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/ Bartender
M.L. Rose
03.2022 - 03.2024
- Cultivated warm relationships with regular customers.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Cracker Barrel
03.2021 - 03.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Commerical Cleaner
Lease Killers
11.2020 - 03.2021
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
High School Diploma -
Cheatham County Central High School
Ashland City, TN05.2020
Skills
- Staff Training
- Reliable and Responsible
- Upselling and Cross Selling
- Team Player
- Advanced communicating skills
- Relationship Building
Certification
- ABC licensed
Timeline
Server/ Bartender
M.L. Rose
03.2022 - 03.2024
Server
Cracker Barrel
03.2021 - 03.2022
Commerical Cleaner
Lease Killers
11.2020 - 03.2021
High School Diploma -
Cheatham County Central High School
- ABC licensed
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