Amber-Marie Acker
Garrison,KY
Summary
Diligent Licensed Practical Nurse with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Garrison Short Stop
02.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Insurance Claims Specialist
Portsmouth Ambulance
05.2019 - 08.2019
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
Sales Associate
Super Quik
01.2019 - 04.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Food Expeditor
I.C. Sharks
08.2014 - 10.2015
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
Education
No Degree - Practical Nursing
Collins Career Technical Center
Chesapeake, OH06-2025
High School Diploma -
Boca Ciega High School
Gulfport, FL06-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Flexible schedule
- Verbal/written communication
Certification
- CPR Training
- Licensed Practical Nurse
Languages
English
Native or Bilingual
Timeline
Sales Associate
Garrison Short Stop
02.2023 - 07.2024
Insurance Claims Specialist
Portsmouth Ambulance
05.2019 - 08.2019
Sales Associate
Super Quik
01.2019 - 04.2019
Food Expeditor
I.C. Sharks
08.2014 - 10.2015
No Degree - Practical Nursing
Collins Career Technical Center
High School Diploma -
Boca Ciega High School
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