Amber Martinez
Pasadena,TX
Summary
Skilled in customer service and multitasking, I enhanced client satisfaction at Salon Accente through exceptional styling and attention to detail, while seamlessly managing guest needs at Bayou City Seafood and Pasta. Demonstrated prowess in scheduling and problem-solving, contributing significantly to team dynamics and efficiency without relying on numerical achievements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Bayou City Seafood and Pasta
03.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Hairstylist
Salon Accente
12.2018 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Organized sales area and work station to showcase products and boost sales.
Education
Associate of Applied Science - Cosmetology
San Jacinto College
Pasadena, TX12-2018
Associate of Arts - Communications
San Jacinto College
Pasadena, TX05-2018
High School Diploma -
Deer Park High School
Deer Park, TX06-2015
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Scheduling
- Payment processing
- Complex Problem-solving
Certification
- TABC Certification
- Food Handler's Certification
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Bayou City Seafood and Pasta
03.2024 - Current
Hairstylist
Salon Accente
12.2018 - Current
- TABC Certification
- Food Handler's Certification
Associate of Applied Science - Cosmetology
San Jacinto College
Associate of Arts - Communications
San Jacinto College
High School Diploma -
Deer Park High School
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