Amber McCord
Lincolnton,NC
Summary
Proven Office Administrative Assistant with a track record of enhancing customer satisfaction and streamlining invoice processing at RK TSHIRTS LLC. Skilled in database entry and verbal communication, adept at improving operational efficiency. Excelled in a fast-paced environment, significantly contributing to the team's success through exceptional administrative support and customer engagement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
RK TSHIRTS LLC
2018.05 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Respond to inquiries from callers seeking information.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
Retail Sales Associate
Belk Department Store
2017.08 - 2018.05
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Cashier/Retail Sales Associate
CVS Pharmacy
2015.02 - 2016.01
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
Flick Video
2010.06 - 2015.02
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Maiden High School
Maiden, NC06.2010
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
- Scheduling and calendar management
- File Organization
- Database entry
- Document Scanning
- Confidentiality handling
- File Management
- Telephone reception
- Word Processing
- Customer Engagement
- Office Supply Management
- Human Resources
- Customer Service
- Administrative Support
- Computer Skills
- Microsoft Word
- Office Administration
- Computer Proficiency
- Filing
- Dedicated Team Player
- Clerical Support
- Microsoft Outlook
- Excel spreadsheets
- Customer Relations
- Invoice Processing
- Mail Management
- Mail distribution
- Professional and mature
- Deadline-oriented
- Multi-Line Phone Systems
- Bookkeeping
- Time Management
Certification
Public Notary
Timeline
Office Administrative Assistant
RK TSHIRTS LLC
2018.05 - Current
Retail Sales Associate
Belk Department Store
2017.08 - 2018.05
Cashier/Retail Sales Associate
CVS Pharmacy
2015.02 - 2016.01
Cashier
Flick Video
2010.06 - 2015.02
High School Diploma -
Maiden High School