Amber Meyer
Allentown,PA
Summary
Current Neuroscience and Philosophy undergraduate student at Muhlenberg College with 3 years of retail experience. Knowledge in providing excellent service to customers, while also building and maintaining professional relationships. Skilled at problem solving, conflict resolution, and able to work efficiently on a team. Dedicated and always willing to learn and adapt to new environments.
Overview
9
9
years of professional experience
Work History
Sales Associate
Tillys
05.2023 - 10.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Engaged with customers to build rapport and loyalty
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Managed efficient cash register operations
Sales/Fulfillment Specialist
Nordstrom Rack
11.2020 - 11.2022
- Cash register operations
- Manned fitting rooms
- Greeted customers and directed to requested products
- Interacted with guests in a friendly and knowledgeable way
- Maintained store assets with effective loss prevention strategies
- Answered phone calls
- Stocked designated items on shelves, end caps and displays
- Sized/colorized/recovered merchandise
- Created visually appealing displays
- Assisted in stockroom with shipment
- Assisted with store markdowns
- Fulfilled online orders in an efficient and timely manner
- Kept store organized and clean
Sales Associate
Zumiez
08.2021 - 03.2022
- Provided positive first impressions to welcome every customer
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions about sizing, accessories, and merchandise care
- Regularly performed cash register operations and money handling
- Managed returns, exchanges and refunds in accordance with store policy
- Manned fitting rooms; completed go-backs
- Completed online fulfillment orders
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Assisted with shipment and store markdowns
Animal Shelter Volunteer
The Sanctuary At Haafsville
11.2014 - 04.2019
- Assisted with adoption process by providing information about animals to potential adopters
- Monitored health of animals, reporting any issues to shelter staff for resolution
- Attended community events to promote pet adoption and responsible pet ownership
- Helped with intake of newly surrendered animals, providing food, water and medical attention
- Kept cages, kennels, play yards, and grooming areas neat and clean
Education
Neuroscience Major, Philosophy Minor
Muhlenberg College
Allentown, PA05.2024
High School Diploma -
Kutztown Area Senior High School
Kutztown, PA05.2019
Skills
- Customer Service
- Product Sales
- Payment Processing
- Multi-Tasking Strength
- Teamwork and Collaboration
- Reliable and Punctual
- Problem-Solving Skills
- Product Recommendations
- Microsoft Office Experience
Timeline
Sales Associate
Tillys
05.2023 - 10.2023
Sales Associate
Zumiez
08.2021 - 03.2022
Sales/Fulfillment Specialist
Nordstrom Rack
11.2020 - 11.2022
Animal Shelter Volunteer
The Sanctuary At Haafsville
11.2014 - 04.2019
Neuroscience Major, Philosophy Minor
Muhlenberg College
High School Diploma -
Kutztown Area Senior High School