Amber Meyer
Lonoke,AR
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
North Little Rock, AR
06.2024 - Current
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Verified accuracy of patient information on prescription orders.
- Maintained records of controlled substances dispensed according to state regulations.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Generated labels for compounded medications using an automated system.
- Entered patient profile information into computer systems accurately and completely.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Prepared prescription transfers to other pharmacies.
Pharmacy Operations Manager
Walgreen's Pharmacy
Jacksonville, AR
09.2012 - 06.2024
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Established quality assurance standards for all aspects of pharmacy operations.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Implemented strategies to increase customer satisfaction and loyalty through improved service delivery processes.
- Analyzed sales data to identify trends in product usage and developed marketing plans accordingly.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Maintained accurate records of financial transactions related to pharmacy operations.
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Managed weekly schedules and requests for leave.
- Administered vaccines to immunize patients against communicable diseases.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Participated in industry conferences or seminars to stay up-to-date on relevant topics.
- Worked closely with store manager to maintain day-to-day operations.
- Trained pharmacy interns and newly hired technicians.
- Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Communicated with patients with compassion while keeping medical information private.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
GED -
College of Southern Nevada
Las Vegas, NV07-2012
Skills
- Drug Inventory Control
- Problem-solving skills
- Prescription Management
- Pharmacy operations
- Manual and automated medication dispensing
- Prescription labeling
- Proper labeling procedures
- Pharmacist support
- Insurance confirmation
- HIPAA
- Drug storage procedures
- Updating medication histories
- Patient confidentiality
- Pharmacy and customer records management
- Medication Dispensing
- Filling Prescriptions
- Insurance Billing
- Proper labeling
- Team Collaboration
- Refill requests
- Drug utilization review
- Regulatory Compliance
- Stocking medications
- HIPAA Regulations
- Prescription Verification
- Insurance Verification
- FDA and HIPAA compliance
- Sterile technique
- New Hire Onboarding
- Medication storage
- Pharmaceutical Calculations
- Patient paperwork
- Staff Development
Certification
PTCB licenses since 12/22/2015
Timeline
Certified Pharmacy Technician
Walmart
06.2024 - Current
Pharmacy Operations Manager
Walgreen's Pharmacy
09.2012 - 06.2024
GED -
College of Southern Nevada