Amber Miller
Livingston,TX
Summary
Skilled professional with an extensive background in customer service. I am calm and poised in the most pressure-driven situations. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and to handle multiple projects simultaneously with a high degree of accuracy to meet to goals.
Overview
13
13
years of professional experience
Work History
Customer Service Chat Representative
Foundever
01.2024 - Current
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Researched customer inquiries to provide accurate and up-to-date information.
- Handled inbound customer chat conversations from various websites.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Bar Manager and Bartender
A & C Mobile Bartending With A Twist
09.2020 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Consulted with managers to organize special events and promotions.
General Manager
The Ranch Bar And Kitchen
08.2021 - 03.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Assistant General Manager
Tewbeleaux's Sports Bar & Grill
06.2020 - 08.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Completed inventory purchases and oversaw shipment processing.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Created and maintained detailed financial records and reports to inform future strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
Receptionist
Coles Veterinarian Hospital
07.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Vet Technician Assistant
Coles Veterinarian Hospital
07.2019 - 06.2020
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians from potential harm.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Kept detailed records of animal treatments and medications.
- Collected and processed samples for laboratory testing.
Bar Manager
Quizzie's Bar And Grill
09.2015 - 05.2018
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
General Manager
The Wing Factory
03.2011 - 06.2015
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained facility and grounds to present positive image.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
Education
Introduction To College Courses -
Pennfoster College
TABC Certificate - TABC Certificate
TABC TOGO
Houston, TX09.2022
Peer Support Recovery Specialist - Peer Recovery Support Specialist
Center For Wellness And Education
Houston, TX06.2022
Food Management Handler Certificate - Food Management Handler Certification
Harris County Health Department
Houston, TX03.2022
High School Diploma -
Jefferson Highschool
San Antonio, TX05.2008
Skills
- Strong Work Ethic
- Training and Mentoring
- Customer Services
- Telephone Etiquette
- Support Services
- Documentation and Reporting
- Customer Engagement
- Complaint Handling
Timeline
Customer Service Chat Representative
Foundever
01.2024 - Current
General Manager
The Ranch Bar And Kitchen
08.2021 - 03.2022
Bar Manager and Bartender
A & C Mobile Bartending With A Twist
09.2020 - Current
Assistant General Manager
Tewbeleaux's Sports Bar & Grill
06.2020 - 08.2021
Receptionist
Coles Veterinarian Hospital
07.2019 - 06.2020
Vet Technician Assistant
Coles Veterinarian Hospital
07.2019 - 06.2020
Bar Manager
Quizzie's Bar And Grill
09.2015 - 05.2018
General Manager
The Wing Factory
03.2011 - 06.2015
Introduction To College Courses -
Pennfoster College
TABC Certificate - TABC Certificate
TABC TOGO
Peer Support Recovery Specialist - Peer Recovery Support Specialist
Center For Wellness And Education
Food Management Handler Certificate - Food Management Handler Certification
Harris County Health Department
High School Diploma -
Jefferson Highschool