Amber Mitchell
Havelock,NC
Summary
Dynamic and reliable professional with a strong work ethic and exceptional customer service skills, honed at Burger King. Proven ability to handle cash transactions accurately while fostering team collaboration. Recognized for enhancing customer satisfaction and optimizing workflow, contributing to a positive store environment and achieving sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Burger King
Havelock, NC
05.2025 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Handled cash and credit payments accurately to ensure balanced registers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the dining area and workstations.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Collaborated with team members to optimize workflow during peak hours.
- Adhered to food safety guidelines, ensuring compliance with health regulations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Vendor Stocker
Cherry Point Commissary
Havelock, NC
07.2024 - 05.2025
- Stocked shelves efficiently, ensuring product availability and organization.
- Monitored inventory levels, reporting discrepancies for prompt resolution.
- Assisted in unloading deliveries, maintaining proper safety protocols.
- Collaborated with team members to optimize restocking processes.
- Maintained cleanliness and organization of stock areas to enhance workflow.
- Implemented improvements in shelf arrangement for better product visibility.
- Conducted regular audits of stock levels to ensure inventory accuracy.
- Trained new employees on proper stocking techniques, contributing to a cohesive team environment and improved productivity levels.
- Prevented safety hazards within store aisles by keeping walkways clear of excess merchandise.
- Reduced out-of-stock instances with diligent inventory management and timely replenishment of items.
- Optimized item placement based on shopper trends, driving higher sales for popular products.
- Assisted customers in locating products, providing knowledgeable recommendations that led to increased sales.
- Provided exceptional customer service by answering questions about products courteously while demonstrating extensive knowledge of available offerings.
- Increased product visibility by strategically stocking shelves and creating eye-catching displays.
- Streamlined inventory processes through consistent communication with vendors regarding product availability and shipment schedules.
- Conducted regular price audits to ensure accurate pricing on all items, minimizing customer complaints and promoting trust.
- Expedited restocking process during high-traffic periods by effectively prioritizing items and utilizing time management skills.
- Contributed to a positive store environment by maintaining a professional demeanor and working collaboratively with team members to complete tasks efficiently.
- Monitored competitor strategies to adjust pricing and promotions accordingly, maintaining a competitive edge in the market.
- Collaborated with store managers to plan layout changes, resulting in more effective merchandising strategies.
- Implemented loss prevention measures by closely monitoring high-value items and reporting suspicious activities to management.
- Maximized shelf space utilization by efficiently rotating stock and removing expired items.
- Maintained excellent working relationships with supply chain partners by promptly addressing concerns or issues that arose during deliveries or invoicing processes.
- Achieved superior organization of backroom storage areas through systematic sorting and categorization of overstocked inventory.
- Enhanced store appearance by organizing merchandise and maintaining clean, well-stocked aisles.
- Handled product returns efficiently, ensuring customer satisfaction while limiting potential losses for the business.
- Managed vendor relationships, negotiating favorable pricing terms for the store and improving overall profitability.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Prep Cook
Tryon International Equestrian Center
Rutherfordton, NC
06.2023 - 06.2024
- Prepared ingredients by washing, chopping, and measuring to support efficient meal preparation.
- Assisted chefs in executing menu items while maintaining high standards of food quality and presentation.
- Maintained cleanliness and organization of kitchen tools and workstations to ensure a safe cooking environment.
- Followed recipes accurately to produce consistent dishes, adapting techniques as needed for special dietary requests.
- Collaborated with team members to streamline prep processes, reducing wait times during peak service hours.
- Monitored inventory levels of ingredients, alerting management when supplies needed replenishment or ordering.
- Implemented best practices for food safety and sanitation regulations across all kitchen operations.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Conserved resources by utilizing proper portion control techniques during meal preparation.
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
Personal Care Assistant
United Home Health Care
Havelock, NC
01.2021 - 12.2022
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and documented client health conditions, reporting changes to healthcare professionals.
- Developed individualized care plans in collaboration with clients and families.
- Trained new staff on best practices for personal care and client interaction.
- Coordinated transportation for clients to medical appointments and social events.
- Ensured compliance with health regulations and standards in all aspects of care delivery.
- Implemented strategies to enhance client engagement and improve overall well-being.
- Fostered a supportive environment, promoting independence among clients through personalized assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
Education
High School Diploma -
Havelock High
Havelock, NC06.2009
Skills
- Customer service
- Work ethic and integrity
- Time management skills
- Cash handling
- Patience and empathy
- Customer assistance
- Team collaboration
- Money handling
- Reliability and punctuality
Certification
Team Lead at Burger King
Timeline
Cashier
Burger King
05.2025 - Current
Vendor Stocker
Cherry Point Commissary
07.2024 - 05.2025
Prep Cook
Tryon International Equestrian Center
06.2023 - 06.2024
Personal Care Assistant
United Home Health Care
01.2021 - 12.2022
High School Diploma -
Havelock High