Amber Moore
Wytheville,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable candidate with strong communication and problem solving skills. Highly organized, proactive and intelligent with team-oriented mentality.
Overview
14
14
years of professional experience
Work History
Cake Decorator
Food City Pharmacy
Galax, VA
11.2023 - 04.2024
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Organized store by returning merchandise to proper areas and restocked displays.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Cleaned work area after completing each project for sanitation purposes.
- Formulated designs based on customer specifications.
- Troubleshot any issues that arose during the cake decorating process.
Machine Operator
SomicAmerica
Wytheville, VA
12.2021 - 10.2023
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Load raw materials into machines according to specified measurements.
- Troubleshoot malfunctions in equipment or processes.
- Collaborate with other departments when necessary for successful completion of projects.
- Carry out regular safety checks on machinery prior to operation.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Analyzed system performance data for optimization opportunities.
- Maintained accurate records of production, inventory, and maintenance activities.
- Trained new operators in plant processes and safety measures.
- Participated in regular safety audits and drills for preparedness.
Business Owner
Self-employeed
Speedwell, VA
03.2018 - 06.2021
- Kept records for production, inventory, income, and expenses.
- Set pricing structures according to market analytics and emerging trends.
- Determined pricing for products or services based on costs and competition.
- Delegated work to staff, setting priorities and goals.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Implemented continuous improvement initiatives for process optimization.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Managed budgets, financial forecasting, and analysis.
- Monitored progress by establishing plans, budgets and measuring results.
Quality Control Inspector
Coldwater Creek
Mineral Wells, WV
09.2010 - 03.2012
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Used specialized tools to take precise measurements of various aspects of samples.
- Inspected and repaired products to meet project expectations.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Documented nonconformities and recommended techniques for prompt resolution.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Tested finished goods prior to shipment according to established protocols.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Maintained records of all nonconforming products and completed corrective actions as required.
Education
Nursing & Psychology
West Virginia University At Parkersburg
Parkersburg, WVSkills
- Machine Operation
- Quality Assurance
- Equipment Operation
- Equipment Troubleshooting
- Quality Inspections
- Complex Problem-Solving
- Customer Focus
Affiliations
Hiking, gardening, reading and studying science, biology and psychology
Timeline
Cake Decorator
Food City Pharmacy
11.2023 - 04.2024
Machine Operator
SomicAmerica
12.2021 - 10.2023
Business Owner
Self-employeed
03.2018 - 06.2021
Quality Control Inspector
Coldwater Creek
09.2010 - 03.2012
Nursing & Psychology
West Virginia University At Parkersburg
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