Amber Moran
Delray Beach
Summary
Results-oriented business owner skilled in relationship building and team leadership. Background spans luxury home services, property management, and operational support. Thrives in high-pressure environments, leveraging organizational skills to drive success and enhance client experiences.
Overview
8
8
years of professional experience
Work History
Owner
Palm Beach Home Cleaning
09.2024 - Current
- Founded and continue to grow a luxury home services company focused on exceptional client care, discretion, and five-star service.
- Build long-term client relationships through trust, communication, and personalized service, resulting in strong client retention and referrals.
- Managed business operations, overseeing budgeting, scheduling, marketing, team development, vendor coordination, and quality assurance.
- Delivered personalized concierge and property management support for seasonal residents and busy professionals, ensuring homes maintained to highest standards during client absences.
- Coordinated vendors and oversaw home maintenance projects, performed property check-ins, managed inventories, prepared residences for arrivals, and proactively resolved client issues.
- Recruit, train, and mentor employees while developing systems that promote accountability, consistency, and operational excellence.
Physician Recruiter
MPLT Healthcare
01.2024 - 09.2024
- Cultivated strong relationships with physicians and healthcare facilities to enhance recruitment outcomes.
- Facilitated negotiations that aligned client requirements with physician career aspirations, ensuring successful placements.
- Oversaw multiple searches, prioritizing effectively in a fast-paced environment to meet urgent staffing needs.
- Coordinated credentialing, licensing, travel, housing, and onboarding for physician placements.
- Maintained exceptional organization, communication, and attention to detail.
Patient Care Coordinator & Front Office Operations
Florida Movement Therapy Centers
11.2022 - 01.2023
- Managed patient appointments, ensuring efficient scheduling and rescheduling.
- Collaborated with insurance providers to secure approvals, increasing reimbursement rates for the clinic.
- Conducted insurance verifications and completed claim forms, streamlining patient intake and processing.
- Trained new staff on patient care protocols and clinic procedures, enhancing overall team competence and patient experience.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Team Lead / Verification Specialist
Universal CIS
02.2018 - 11.2022
- Led, trained, and coached team members to improve performance and accountability.
- Identified and implemented process improvements that streamlined team operations.
- Implemented process improvements to streamline team efficiency and productivity.
- Partnered with leadership to enhance workflows and increase operational efficiency.
- Developed quality assurance tracking systems that identified specific coaching opportunities.
- Resolved escalated customer concerns with professionalism and empathy.
Education
Cosmetology License -
Jean Madeline Aveda Institute
Philadelphia, PA01-2015
Diploma -
Upper Moreland High School
Willow Grove, PA01-2013
Skills
- Operations Management
- Project Coordination
- Process Improvement
- Customer Experience
- Client Retention
- Relationship Building
- Team Leadership
- Team Development
- Communication
- Organization
- Problem Solving
- Adaptability
Hobbies and Interests
- Wellness
- Yoga
- Strength Training
- Paddleboarding
- Hiking
- Travel
- Personal Development
Timeline
Owner
Palm Beach Home Cleaning
09.2024 - Current
Physician Recruiter
MPLT Healthcare
01.2024 - 09.2024
Patient Care Coordinator & Front Office Operations
Florida Movement Therapy Centers
11.2022 - 01.2023
Team Lead / Verification Specialist
Universal CIS
02.2018 - 11.2022
Cosmetology License -
Jean Madeline Aveda Institute
Diploma -
Upper Moreland High School