Amber Naiduk
Tinton Falls
Summary
Dynamic professional with a proven track record at GoToro, excelling in sales and HR management. Expert in operational efficiency strategies and relationship building, I consistently drove client retention and satisfaction. Adept at training and development, I implemented successful marketing plans that enhanced business growth and stakeholder engagement.
Overview
8
8
years of professional experience
Work History
Center Manager
European Wax Center
Marlboro
09.2023 - 01.2025
- Facilitated daily operations focused on achieving sales goals.
- Delivered exceptional customer service enhancing client satisfaction.
- Executed HR functions including recruitment, onboarding, payroll, and employee reviews.
- Managed center shifts to consistently exceed monthly, quarterly, and annual sales targets.
- Led daily training programs in sales techniques, guest service, and product knowledge.
- Coordinated schedules and tasks to align with business objectives.
Senior Director of Business Development
GoToro
Red Bank
02.2023 - 08.2023
- Established partnerships and subcontractor relationships to enhance business development efforts.
- Supported proposal managers in negotiating partnership agreements and budgets.
- Maintained accurate information in relevant databases for effective decision-making.
- Developed and implemented a streamlined business development process communicated to all stakeholders.
- Crafted an overall marketing plan and measured return on investment for various advertising methods.
- Managed company trade shows, ensuring successful execution and stakeholder engagement.
Account Manager
GoToro
Red Bank
10.2020 - 02.2023
- Cultivated robust relationships with over 70 live accounts, driving retention and loyalty.
- Facilitated onboarding and implementation processes for new clients.
- Developed success plans outlining key performance indicators and actionable recommendations based on data trends.
- Collaborated frequently across sales, marketing, development, and IT to enhance operational understanding.
- Delivered exceptional customer experiences, addressing issues with urgency and commitment.
- Optimized client campaigns and streamlined processes to improve satisfaction levels.
- Conducted account planning and strategized presentations while utilizing analytical skills for reporting.
- Cross-sold additional products tailored to meet client needs.
Account Executive
GoToro
Red Bank
07.2019 - 10.2020
- Developed and executed digital recruitment marketing strategy targeting healthcare industry applicants.
- Conducted research on staffing industry marketing and advertising trends.
- Generated leads through strategic outreach and engagement initiatives.
- Coordinated scheduling of product demonstrations to showcase capabilities.
Office Manager
Cedar Gardens Banquet
Hamilton
10.2016 - 06.2019
- Coordinated event bookings and management to ensure seamless execution.
- Developed detailed floor plans tailored to client specifications.
- Created contracts and maintained vendor relationships for successful event delivery.
- Managed social media marketing efforts to enhance brand visibility and engagement.
- Conducted thorough facility tours for clients to showcase offerings.
- Designed and updated website content to improve user experience.
- Sold and upsold wedding packages, maximizing revenue opportunities.
- Established server and maintenance schedules to ensure operational efficiency.
Education
Bachelor of Arts - English
Rutgers University
New Brunswick, NJ06-2005
Skills
- Sales and HR management
- Customer service excellence
- Operational efficiency strategies
- Training and development
- Relationship building
Accomplishments
- Top Toro Logo Retention Award
Languages
English
Proficient (C2)
C2
Timeline
Center Manager
European Wax Center
09.2023 - 01.2025
Senior Director of Business Development
GoToro
02.2023 - 08.2023
Account Manager
GoToro
10.2020 - 02.2023
Account Executive
GoToro
07.2019 - 10.2020
Office Manager
Cedar Gardens Banquet
10.2016 - 06.2019
Bachelor of Arts - English
Rutgers University
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