Amber Noorda
Henderson,NV
Summary
Dynamic professional with extensive experience in customer service and office management at Affiliated Podiatry. Proven ability to enhance patient satisfaction through effective scheduling and payment processing. Skilled in multitasking and organization, ensuring seamless operations while maintaining a focus on quality care and efficient communication.
Overview
22
22
years of professional experience
Work History
Substitute Teacher
Clark County School District, CCSD
10.2023 - Current
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Medical Office Specialist
Affiliated Podiatry
08.2019 - Current
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Lead Patient Services Coordinator
Spooner Physical Therapy
08.2009 - 01.2013
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Collected patient co-pay and issued receipt to confirm payment.
- Developed staff schedule with sufficient coverage and processed payroll for prompt payment.
Office Assistant
Brand Energy Services
06.2008 - 07.2009
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
Lifeguard Manager
City of Henderson Parks & Recreation
06.2003 - 09.2008
- Scheduled lifeguards to provide adequate coverage of pool areas during operating hours.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Scheduled, coordinated and conducted in-service training for lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Directed and oversaw maintenance records and incident reports.
- Earned Water Safety Instructor certification.
Education
Bachelor of Science - Physical Education
Utah State University
Logan, UT05.2008
Skills
- Customer service and care
- Payment collection and processing
- Scheduling
- Multitasking and organization
- Account updating
Timeline
Substitute Teacher
Clark County School District, CCSD
10.2023 - Current
Medical Office Specialist
Affiliated Podiatry
08.2019 - Current
Lead Patient Services Coordinator
Spooner Physical Therapy
08.2009 - 01.2013
Office Assistant
Brand Energy Services
06.2008 - 07.2009
Lifeguard Manager
City of Henderson Parks & Recreation
06.2003 - 09.2008
Bachelor of Science - Physical Education
Utah State University
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