Amber Perdue
Procious,WV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Elevance Health
Charleston, WV
11.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provider trained for claims
- Ambassador on team for community relations.
Optometry Technician
Advanced Eye Care Services
South Charleston, WV
10.2021 - 09.2023
- Performed initial patient screenings, including visual acuity and color vision tests.
- Assisted in the fitting of eyeglasses and contact lenses for patients.
- Operated advanced ophthalmic equipment such as retinoscopes and lensometers to measure the refractive power of eyes.
- Provided patient education on contact lenses care and proper usage.
Opthalmic Technician
West Virginia Eye Consultants
Charleston, WV
07.2020 - 07.2021
- I performed refractions, diagnostic testing for all types of eye conditions, patient work ups, charting as well as cataract evaluations and helped with surgical procedures
Customer Service Representative
Logisticare
Charleston, WV
12.2018 - 08.2019
- I answered phone calls and scheduled transportation for Medicaid recipients as well as did gas mileage reimbursements
- I worked on computers with multi systems everyday
Customer Service Representative
InnoSource
Hurricane, WV
03.2018 - 10.2018
- I took customer service calls for a local company
- Worked with customers taking payment arrangements, outage calls, and general customer service needs
QUALITY ASSURANCE INSPECTOR
THE WINGATE HOTEL
South Charleston, WV
04.2017 - 02.2018
- I was responsible checking guests rooms to ensure they were prepared in a manner to meet and exceed the guests expectations
- I was a supervisor that dealt with the guests questions and concerns and found ways to accommodate the guests needs
- I dealt with the staff directly with scheduling and issues that may have occurred
FRONT DESK STAFF
THE WINGATE HOTEL
South Charleston, WV
04.2017 - 02.2018
- Answered the phones, scheduled reservations, attentive to guests needs, checked guests in and out of the hotel
- Problem solving if the guests had concerns
- Worked with large corporations for large group reservations
HEALTH AIDE
DEMPSEY PETRY
01.2010 - 01.2017
- Helped the gentleman with everyday activities, prepared medications, meals, and other daily activities
Education
Associate of Science -
Everest Institute - Cross Lanes
Charleston, WV01-2023
High School Diploma -
Warren Local High School
Vincent, OH05-1998
Skills
- Appointment Scheduling
- Report Generation
- Scheduling
- Data Collection
- Data Entry
- Product Knowledge
- Medical terminology knowledge
- Adaptive team player
- Customer Education
- Provider claims trained
- Lectures and Discussions
- Attention to Detail
Timeline
Customer Service Representative
Elevance Health
11.2022 - Current
Optometry Technician
Advanced Eye Care Services
10.2021 - 09.2023
Opthalmic Technician
West Virginia Eye Consultants
07.2020 - 07.2021
Customer Service Representative
Logisticare
12.2018 - 08.2019
Customer Service Representative
InnoSource
03.2018 - 10.2018
QUALITY ASSURANCE INSPECTOR
THE WINGATE HOTEL
04.2017 - 02.2018
FRONT DESK STAFF
THE WINGATE HOTEL
04.2017 - 02.2018
HEALTH AIDE
DEMPSEY PETRY
01.2010 - 01.2017
Associate of Science -
Everest Institute - Cross Lanes
High School Diploma -
Warren Local High School