Amber Phillips
Vidor,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ouachita Electrical Contractor
West Monroe, LA
07.2017 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
HIGH SCHOOL DIPLOMPA
Alfred M. Barbe High School
Lake Charles, LA02-2015
Skills
- Scheduling
- Appointment Scheduling
- Data Collection
- Product Knowledge
- Account updating
- Inbound and Outbound Calling
- Account Management
- Clerical Support
- Order Processing
- Warranty Service
- Support case resolution
- Shipping and receiving understanding
- Data Entry
- Consultative Sales
- Paperwork Processing
- Call Management
- Complaint resolution
- Payment Processing
- Skype
- Retail store support
- Product and service solutions
- Problem-solving abilities
- Positive and professional
- Typing [Number] WPM
- Documentation
- Typing proficiency
- Multi-line phone talent
- Customer Service
- Customer Relations
- Sales expertise
- Computer Proficiency
- Team Development
- High-energy attitude
- Critical Thinking
- Grammar
- Quality Control
- Active Listening
- Microsoft Office expertise
- In-store support
- Customer Education
- Office equipment proficiency
Affiliations
- FISHING
- JOGGING
- SHOPPING
- TRAVELING
- MOVIES AND OUT TO EAT
Languages
English
Professional
French
Native/ Bilingual
Accomplishments
- Quickbooks certified
- TOP sales agent
Certification
- quickbooks certified
References
References available upon request.
Timeline
Customer Service Representative
Ouachita Electrical Contractor
07.2017 - 12.2023
HIGH SCHOOL DIPLOMPA
Alfred M. Barbe High School