Amber Pina
2306 E Colorado St
Summary
Dynamic and dedicated professional with extensive experience in customer service at Murdoch's Ranch And Home Supply. Proven ability to enhance customer satisfaction through effective issue resolution and teamwork. Skilled in cash handling and inventory management, consistently maintaining accuracy and professionalism in fast-paced environments. Committed to fostering positive customer relationships and ensuring a seamless shopping experience.
Overview
2
2
years of professional experience
Work History
Cashier
Murdoch's Ranch And Home Supply
Victoria, TX
11.2025 - 04.2026
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Managed inventory restocking and organized merchandise displays.
- Collaborated with team members to enhance customer service experience.
- Handled returns and exchanges while maintaining positive customer relations.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Dog Daycare Attendant
The Pet Resort On Main
Victoria, TX
10.2025 - 10.2025
- Supervised group play activities to ensure safety and socialization among dogs.
- Assisted in daily feeding and medication administration for dogs in care.
- Maintained cleanliness of daycare facilities, including kennels and play areas.
- Monitored dog behavior and health, reporting any concerns to management promptly.
- Implemented enrichment activities to enhance physical exercise and mental stimulation for dogs.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
Front End Associate
Sam's Club
Chattanooga, TN
01.2025 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of sales floor to ensure optimal customer accessibility.
- Collaborated with team members to restock merchandise and display products effectively.
- Responded promptly to customer concerns, resolving issues to maintain satisfaction levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Restocked and organized merchandise in front lanes.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Engaged in friendly conversation with customer to better uncover individual needs.
Dog Trainer
The Pet Resort On Main
Victoria, TX
03.2024 - 01.2025
- Developed personalized training programs to enhance dog behavior and obedience.
- Utilized positive reinforcement techniques to improve client-dog relationships.
- Conducted group training sessions, fostering socialization among dogs.
- Provided guidance to pet owners on best practices for dog care and training.
- Maintained accurate records of each dog's progress and behavioral assessments.
- Assessed individual dog needs and adapted training methods accordingly.
Education
GED -
Victoria College
Victoria, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Merchandise restocking
- ID verification
- Daily reporting
- Fraud prevention awareness
- Loss prevention
- Inventory restocking
Timeline
Cashier
Murdoch's Ranch And Home Supply
11.2025 - 04.2026
Dog Daycare Attendant
The Pet Resort On Main
10.2025 - 10.2025
Front End Associate
Sam's Club
01.2025 - 09.2025
Dog Trainer
The Pet Resort On Main
03.2024 - 01.2025
GED -
Victoria College