Amber Potter
Albertville,AL
Summary
Experienced Administrative Office Manager with extensive experience at P. Lawler, excelling in office administration and revenue cycle management. Technologically-savvy with proven ability to quickly master new software and systems. Proven track record in training staff and enhancing workflow processes, leading to improved productivity. Skilled in medical billing and HIPAA compliance, with a strong ability to foster team collaboration and achieve organizational goals.
Overview
22
22
years of professional experience
Work History
Administrative Office Manager
P. Lawler
12.2023 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Process and balance customer payments
- Reconcile cash drawer and make daily deposits
- Answering phone calls and communicating with customers
- Post payments made to the business on the customers AR inside the business software and accounting software
Billing Specialist/Business Office Manager
Lakeside North Family Medicine
05.2015 - 08.2023
- Assisted the physicians in performing acute care procedures
- Train new hires in procedures and equipment set up
- Observed and obtained vital signs and gathered patient's demographic data
- Documents and reports pertinent information on patient to appropriate staff members
- Calls in ordered prescriptions
- Educate Patients on treatments and medications
- Compile computer charts
- Key patients charges ans statements
- HR manager
- Maintain and process company accounts payables
- Resolve insurance rejections
- Preform medical tasks to include medications, administering IM, SQ, and Intra-dermal injections, EKG's, X-Rays, INR, Urinalysis, and blood glucose testing, suture and staple removal.
- Post all payments made to the practice in the EMR on the patients AR.
- Review and collect insurance payments and apply to patient AR.
- Processed and managed clinic payroll, PTO, and bonuses.
- Coordinate and verify employee benefits including all insurance and deduction accounts.
- Prepare QuickBooks entries and monthly reconciliations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Front Office Receptionist
Rapid Care Urgent Care
11.2016 - 05.2017
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Compile computer charts
- Documented and reported pertinent information on patients to appropriate staff members
- Observed, obtained, documented and scanned, gathered patient demographic data
- Educate patients on medications
- Post payments made to the practice on the patients AR and in the EMR
- Reconciled cash drawer daily and made deposits
Vault Teller
Regions Bank
12.2011 - 11.2016
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Maintained, organized and stocked teller window areas.
- Maintained strict confidentiality of bank records and client information.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
- Ensured cash limits, including tellers and vault are maintained; inputs currency orders and shipments weekly.
- Handled business banking accounts
- Identified opportunities to cross-sell additional products or services, credit card, loans, or lines of credit
- Educated customers on online banking and mobile banking applications.
Service Manager
O'Charley's
04.2004 - 08.2011
- Directed daily operations to enhance guest satisfaction and streamline service efficiency.
- Mentored staff in best practices for customer engagement and team collaboration.
- Implemented training programs to improve employee performance and service quality.
- Analyzed service metrics to identify areas for operational improvement and cost reduction.
- Oversaw inventory management processes, optimizing stock levels and reducing waste.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Communicated with vendors to insure quality products were being delivered.
- Reconciled registers and did daily bank deposits
Education
High School Diploma -
Guntersville High School
GuntersvilleBusiness Administration And Management
Snead State Community College
Boaz, ALSkills
- Scheduling and calendar management
- Office administration
- Training and coaching
- Account reconciliation
- Revenue cycle management
- Medical billing
- HIPAA compliance
- Medical terminology
Timeline
Administrative Office Manager
P. Lawler
12.2023 - Current
Front Office Receptionist
Rapid Care Urgent Care
11.2016 - 05.2017
Billing Specialist/Business Office Manager
Lakeside North Family Medicine
05.2015 - 08.2023
Vault Teller
Regions Bank
12.2011 - 11.2016
Service Manager
O'Charley's
04.2004 - 08.2011
High School Diploma -
Guntersville High School
Business Administration And Management
Snead State Community College