Amber Ramirez
Houston,TX
Summary
Accomplished Operations Manager with a proven track record at Fitness Connection, enhancing operational efficiency and customer satisfaction. Expert in sales management and staffing, I excel in developing strategies that significantly improve service standards. My leadership ensures team excellence and robust sales growth, embodying dynamic problem-solving and staff development skills.
Overview
10
10
years of professional experience
Work History
Center Manager
European Wax Center
The Woodlands, TX
09.2023 - 10.2024
- Established customer service standards for the center and monitored performance of staff against those standards.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Developed, implemented, and managed center's budget.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
Business Account Manager
AT&T
Houston, TX
02.2020 - 09.2022
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Analyzed client needs and formulated strategies to optimize customer service.
- Provided technical support to customers on product usage and troubleshooting issues.
- Negotiated contracts with vendors to reduce costs and improve services.
Service Advisor
Quincy Compressor
Tomball, TX
10.2019 - 04.2020
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected compressors for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
Service Coordinator
Relevant Solutions
Houston, TX
11.2016 - 04.2019
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
Operations Manager
Fitness Connection
The Woodlands, TX
07.2016 - 12.2016
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
Assistant Operations Manager
24 Hour Fitness
Katy, TX
11.2014 - 07.2016
- Assisted in the recruitment, training, and evaluation of personnel.
- Monitored daily operations for compliance with quality standards and safety regulations.
- Developed and implemented operational procedures to ensure efficient workflow.
- Collaborated with other departments to coordinate activities related to operations management.
Education
Some College (No Degree) - Physical Education Teaching And Coaching
Lonestar
The Woodlands, TXSkills
- Sales proficiency
- Sales management
- Staffing
- Staff hiring
- Cash oversight
- Systems implementation
Timeline
Center Manager
European Wax Center
09.2023 - 10.2024
Business Account Manager
AT&T
02.2020 - 09.2022
Service Advisor
Quincy Compressor
10.2019 - 04.2020
Service Coordinator
Relevant Solutions
11.2016 - 04.2019
Operations Manager
Fitness Connection
07.2016 - 12.2016
Assistant Operations Manager
24 Hour Fitness
11.2014 - 07.2016
Some College (No Degree) - Physical Education Teaching And Coaching
Lonestar