Amber Reed
Las Vegas,NV
Summary
Personable and dedicated individual with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Connect Power by American Family
Las Vegas, NV
04.2022 - Current
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Facilitated payment processing for premium payments and renewals.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
Customer Service Representative
Zappos
Las Vegas, NV
07.2020 - 04.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Relayed customer feedback to cross-functional teams to improve products and services.
Store Manager
Spanx
Las Vegas, NV
07.2018 - 07.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Answered product questions with up-to-date knowledge of sales and promotions.
Assistant Store Manager
Spanx
Las Vegas, NV
06.2017 - 06.2018
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Employee/Key Holder
Spanx
Las Vegas, NV
07.2015 - 06.2017
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Assistant Store Manager
L’occitane
Las Vegas, NV
05.2013 - 06.2015
- Key holder, open and close store daily
- Greet guest and provide them information on promotions
- Maintain products, inventory and overall store needs
- Keep track of receipts and balance cash register
- Build floor sets for upcoming promotions.
Education
High School Diploma -
Glenbard South High School
06.2002
Culinary Arts Baking & Pastry
Johnson & Wales University
Skills
- Creative Problem Solving
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
Timeline
Customer Service Representative
Connect Power by American Family
04.2022 - Current
Customer Service Representative
Zappos
07.2020 - 04.2022
Store Manager
Spanx
07.2018 - 07.2020
Assistant Store Manager
Spanx
06.2017 - 06.2018
Employee/Key Holder
Spanx
07.2015 - 06.2017
Assistant Store Manager
L’occitane
05.2013 - 06.2015
High School Diploma -
Glenbard South High School
Culinary Arts Baking & Pastry
Johnson & Wales University
Similar Profiles
Blake ReynoldsBlake Reynolds
Customer Service Representative at CONNECT by American Family InsuranceCustomer Service Representative at CONNECT by American Family Insurance
Liane WondrashLiane Wondrash
Senior Customer Service Professional - Remote at CONNECT Powered by American Family InsuranceSenior Customer Service Professional - Remote at CONNECT Powered by American Family Insurance
Shai Halladay (Labbe)Shai Halladay (Labbe)
Inside Sales Team Lead at CONNECT, Powered By American Family InsuranceInside Sales Team Lead at CONNECT, Powered By American Family Insurance
Shauna HallahanShauna Hallahan
Paralegal at Fuller Law PracticeParalegal at Fuller Law Practice
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club