Amber Richard
Tacoma,WA
Summary
Dedicated and adaptable professional with the desire to take on new challenges. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Starbucks Department Manager
Safeway
Maple Valley, Washington
03.2007 - 04.2011
- Lead and managed a team of employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with customers.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Receptionist
Great Clips Hair Salon
DesMoines, Washington
01.2002 - 03.2002
- Greeted clients and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
Decatur High School
Federal Way, WASkills
- Department leadership
- Training and mentoring
- Flexible schedule
- Customer engagement
- Rules and regulations
- Adaptability and flexibility
- Product restocking
- Visual merchandising
- Goals and performance
- POS software
- Department inspection
- Supply and inventory management
- Customer service
- Problem-solving
- Scheduling
- Order management
Timeline
Starbucks Department Manager
Safeway
03.2007 - 04.2011
Receptionist
Great Clips Hair Salon
01.2002 - 03.2002
Decatur High School