Racheal Morgan
Sammamish,WA
Summary
Highly dedicated, passionate, professional with expertise in customer service and team leadership. Proven ability to enhance operational efficiency and foster a culture of compliance. Ready to drive performance improvements in a fast-paced environment While upholding company standards and expectations.
Overview
10
10
years of professional experience
Work History
Starbucks Department Manager
Quality Food Center
Sammamish , Washington
01.2026 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Supervised daily operations and maintained staffing schedules for peak service times.
- Developed new menu items based on seasonal ingredients and customer preferences.
- Managed daily operations to ensure smooth department functioning.
- Coordinated inventory management and product stocking processes.
- Implemented policies to enhance store safety and compliance.
- Developed merchandise displays to improve customer engagement.
- Resolved customer inquiries and complaints effectively and promptly.
- Handled shift overstock, restocking, and inventory control.
- Developed and implemented training programs to enhance team performance.
- Ensured compliance with health and safety regulations in food handling practices.
Assistant Team Lead Prepared Foods
Whole Foods Market
Austin , Texas
08.2025 - 12.2025
- Led daily Prepared Foods operations to maintain service flow and meet lunch demand targets.
- Coordinated daily operations to ensure efficient workflow among team members.
- Led staff meetings to discuss product knowledge and customer service strategies.
- Supported team in daily operations and customer service excellence.
- Promoted Whole Foods Market values through community engagement initiatives.
- Resolved customer inquiries and concerns with effective problem-solving techniques.
- Reduced food waste through inventory checks and corrective actions, and shrinkage reports.
- Coordinated cross-department rollouts to meet weekly specials deadlines and product availability.
- Organized daily tasks for team members and provided feedback on their performance.
- Trained and mentored new staff on food safety protocols, fostering a culture of compliance.
Assistant Deli Manager/ Prepared Foods Specialist
The Fresh Market
Rogers, Arkansas
03.2025 - 07.2025
- Ensured product quality by monitoring inventory and freshness of deli items.
- Daily log reports to ensure product quality for food safety regulations.
- Participated in team meetings to discuss sales goals and operational improvements.
- Assisted with ordering, and maintaining records deliveries.
- Supervised deli staff, ensuring proper customer service and food safety.
- Maintained a clean and organized work environment by adhering to established cleaning procedures.
- Conducted daily inventory of products to ensure sufficient and correct stock level.
- Assisted in managing deli operations and maintaining high food safety standards.
Bakery Team Leader
Magnetic Coffee & Bakery
Eureka Springs, Arkansas
01.2022 - 03.2025
- Supervised daily bakery operations and maintained quality standards.
- Conducted weekly meetings with bakery staff to discuss goals, objectives and development.
- Coordinated bakery production schedule to efficiently meet customer demands.
- Oversaw inventory management, including ordering supplies to meet production needs.
- Implemented systems for tracking waste levels in order to reduce shrink.
- Assisted with the preparation of large batch production.
- Created weekly work schedules for bakery staff members according to store needs.
- Managed daily bakery operations and staff scheduling for efficient workflow.
- Supervised and trained new employees on proper baking techniques and safety regulations.
- Developed new recipes and seasonal menus to enhance product offerings.
- Organized daily baking schedules and ensured all tasks were completed on time.
- Lead team members in the preparation of bakery items, including breads, pastries and cakes.
- Organized and delegated tasks to ensure efficient production of baked goods.
- Proficient in decorating cakes and pastries, baked breads, tarts, pies, and specialty desserts.
- Trained, supervised and evaluated bakery staff on proper baking techniques, cake decorating and safety procedures.
Bakery Manager & Cake Decorator
Nibbles Eatery
Eureka Springs, Arkansas
01.2022 - 03.2025
- Oversaw daily bakery operations, ensuring product quality and adherence to safety standards.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Created and implemented new decorating techniques to enhance visual appeal.
- Managed inventory levels, optimizing stock control to minimize waste and improve profitability.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Streamlined cake decoration process, significantly reducing preparation time while maintaining high-quality standards.
- Ensured compliance with health regulations and sanitation standards in the kitchen.
- Trained new decorators on techniques and best practices in cake design.
- Designed intricate cake decorations to meet client specifications and enhance visual appeal.
- Collaborated with clients to create custom cake designs tailored to specific themes and preferences.
- Produced frostings and creams for cakes and other edibles.
- Trained staff on baking techniques and food safety standards in the kitchen.
General Manager of Operations
Cascade Frames Inc
Seattle, Washington
09.2019 - 12.2024
- Oversaw daily operations and improved workflow efficiency across all departments.
- Managed team performance and provided mentorship to staff members.
- Developed strategic plans for product development and market expansion initiatives.
- Collaborated with cross-functional teams to enhance customer satisfaction and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular audits to ensure compliance with industry standards and regulations.
- Managed daily operations and staff scheduling to ensure efficient store functionality.
- Trained and mentored team members on customer service best practices and sales techniques.
- Oversaw inventory management, including stock levels and product replenishment processes.
- Implemented visual merchandising strategies to enhance product displays and customer engagement.
- Collaborated with upper management on strategic initiatives to improve overall store performance.
Office & Retail Manager
FedEx Office
Seattle, Washington
01.2016 - 06.2019
- Managed daily office operations and ensured efficient workflow.
- Coordinated supply ordering and inventory management for office needs.
- Supervised administrative staff and provided training on company procedures.
- Implemented office policies to improve efficiency and employee satisfaction.
- Assisted in scheduling meetings and managing executive calendars effectively.
- Handled customer inquiries and resolved issues with professionalism and care.
- Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.
- Provided training on product knowledge, POS systems operation and customer service techniques.
- Inspected merchandise regularly for quality control purposes prior to stocking shelves or racks.
- Reviewed weekly sales reports and identified areas for improvement in order to increase profit margins.
- Assisted customers with selecting appropriate products based on their individual needs or preferences.
Bakery Team Lead/Head Cake Decorator
Quality Foods Center
Seattle , Washington
10.2015 - 03.2018
- Supervised daily bakery operations and ensured product quality standards.
- Designed intricate cake decorations using fondant and buttercream techniques.
- Collaborated with clients to create custom cake designs and themes.
- Managed inventory of baking supplies and ordered materials as needed.
- Ensured quality standards by inspecting finished cakes before delivery.
- Trained and mentored new team members on baking techniques and safety protocols.
- Trained staff on baking techniques and safety protocols for efficient production.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
Education
High School Diploma -
Arnold O Beckman
Irvine, CA01-2012
Skills
- Customer service
- Strong Work Ethic
- Bakery operations
- Cake decoration
- Training and mentoring
- Quality control
- Team leadership
- Operations management
- Issue resolution
- Integrity
- Problem solving
- Effective communication
- Performance monitoring
- Time management
- Cross-department coordination
- Food safety
Timeline
Starbucks Department Manager
Quality Food Center
01.2026 - Current
Assistant Team Lead Prepared Foods
Whole Foods Market
08.2025 - 12.2025
Assistant Deli Manager/ Prepared Foods Specialist
The Fresh Market
03.2025 - 07.2025
Bakery Team Leader
Magnetic Coffee & Bakery
01.2022 - 03.2025
Bakery Manager & Cake Decorator
Nibbles Eatery
01.2022 - 03.2025
General Manager of Operations
Cascade Frames Inc
09.2019 - 12.2024
Office & Retail Manager
FedEx Office
01.2016 - 06.2019
Bakery Team Lead/Head Cake Decorator
Quality Foods Center
10.2015 - 03.2018
High School Diploma -
Arnold O Beckman