Sylvia Rodriguez
Kelseyville,CA
Summary
Adept at staff management and customer service, I enhanced customer satisfaction and minimized losses at Safeway as a Starbucks Department Manager. Leveraging problem-solving and team supervision skills, I consistently improved operational efficiency and fostered a collaborative work environment across various roles, including high-pressure service positions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Starbucks Department Manager
Safeway
Lakeport, CA
11.2017 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Waitress
Tnt's on the Lake
Lakeport, CA
07.2014 - 03.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bakery Associate
Bruno's Shop Smart
Lakeport, CA
08.2006 - 09.2007
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
Education
Diploma -
Hance Community School
Kelseyville, CA09.2006
Skills
Customer Service
Staff Management
Team Supervision
Problem-Solving
Certification
Food safety
Ls leader
Barista
Languages
Spanish
Native or Bilingual
Timeline
Starbucks Department Manager
Safeway
11.2017 - Current
Waitress
Tnt's on the Lake
07.2014 - 03.2016
Bakery Associate
Bruno's Shop Smart
08.2006 - 09.2007
Diploma -
Hance Community School