Karen Orellana Linares
Red Bank,NJ
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Starbucks Department Manager
Acme
Lincroft, New Jersey
01.2024 - Current
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Manage a team of 11 employees
- Identified training needs among staff members and organized one on one accordingly
- Performed opening and closing duties as part of management team and handled cash management.
- Prepared weekly schedules to verify floor coverage
Shift Lead
Walgreens Boots Alliance
Spring Lake, New Jersey
04.2023 - 12.2024
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Created weekly staff schedules to ensure adequate coverage.
- Ensured that all safety protocols were followed at all times.
- Conducted regular inventory checks to maintain accurate stock levels.
- Responded to customer inquiries and complaints in a professional manner.
- Provided guidance and support to other team members as needed.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Implemented company policies consistently across all shifts.
Education
High School Diploma -
Red Bank Regional High School
Little Silver, NJ04-2020
Skills
- Staff Development
- Team leadership
- Training and development
- Supervisor
- Visual merchandising
- Flexible schedule
- Order management
- Supply and inventory management
- Scheduling
- Retail
Timeline
Starbucks Department Manager
Acme
01.2024 - Current
Shift Lead
Walgreens Boots Alliance
04.2023 - 12.2024
High School Diploma -
Red Bank Regional High School