Kathryn A. Hoppins
Starbucks Manager
Seattle,WA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Starbucks Department Manager
Quality Food Centers
Seattle, WA
01.2012 - Current
- Responsible for the operations of the in-store Starbucks kiosk, including training, scheduling, ordering, merchandising and customer experience
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Also functions as the trainer for new-to-role QFC Starbucks Leads across the entire district
- Responsible for performing inventory every period and the corresponding shrink results
- QFC Barista Champion 2018 and 2019.
Building Manager
Seattle Property Management Associates
Seattle, WA
07.2018 - Current
- Collected rent, deposits and payments from tenants.
- Supervised 38-unit apartment facility.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Communicated effectively with owners, residents and on-site associates.
Starbucks Assistant Manager
Sabey Corp
Seattle, WA
01.2008 - 01.2011
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Certificate - Certified Nursing Assistant
Seattle Central College
Seattle, WA 06.2022 - Current
Associate of Arts - Pre-Nursing Studies
South Seattle College
Seattle, WA 03.2021 - Current
Skills
Good problem-solving and leadership skills
Excellent written and verbal communication skills
Sales and customer servicePolicies and procedures
Coaching and mentoring
Strategic planning
Timeline
Certificate - Certified Nursing Assistant
Seattle Central College
06.2022 - Current
Associate of Arts - Pre-Nursing Studies
South Seattle College
03.2021 - Current
Building Manager
Seattle Property Management Associates
07.2018 - Current
Starbucks Department Manager
Quality Food Centers
01.2012 - Current
Starbucks Assistant Manager
Sabey Corp
01.2008 - 01.2011